985a9ce4-269b-4303-8c5f-4ee6fec988b8
SUCCESS
Time
14/08/2026 09:13:13
Duration
3m 43s
Campaign
-
Conversation ID
conv_5301kzz0q1bxf3ebm3bbtrtg6m6x
Recording
AI Extraction
odo
20000
loan
CÒN VAY NGÂN HÀNG
year
2021
status
SUCCESS
summary
Anh Lưu Hoàng xác nhận là chính chủ xe Peugeot 3008 2021, còn vay ngân hàng, ở Hà Đông, Hà Nội. Xe đã chạy 20,000 km, chưa đâm đụng hay ngập nước, chủ yếu để nhà. Anh bán vì không còn nhu cầu sử dụng, dự kiến bán trong vài tuần. Giá mong muốn là 800 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nêu phí dịch vụ 1% và hướng dẫn gửi ảnh và giấy đăng kiểm sau khi kết bạn Zalo.
is_owner
CHÍNH CHỦ
location
Hà Nội, Quận Hà Đông
intention
SLOW
is_silent
-
info_score
11
is_closing
True
car_history
Xe ít đi, chưa đâm đụng hay ngập nước, chủ yếu để nhà.
sale_reason
Không còn nhu cầu sử dụng
zalo_status
TRUE
asking_price
800000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
16ms
14/08 09:13
▸ Input
{
"phone": "0904136809"
}
▸ Output
{
"car_brand": "peugeot",
"car_model": "3008",
"lead_id": "985a9ce4-269b-4303-8c5f-4ee6fec988b8",
"name": "L\u01b0u Ho\u00e0ng",
"sales": "U0BATD5LP9C",
"sku": "SKU-5JWTUM"
}
✓
FILTER_SALES
6ms
14/08 09:13
▸ Input
{
"sales_slack_id": "U0BATD5LP9C"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
2.4s
14/08 09:13
▸ Input
{
"car_brand": "peugeot",
"car_model": "3008",
"name": "L\u01b0u Ho\u00e0ng",
"sku": "SKU-5JWTUM"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786673472.791449",
"variables": {
"anh_chi": "anh",
"car_make": "peugeot 3008 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 20000, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "L\u01b0u Ho\u00e0ng"
}
}
✓
OUTBOUND_CALL
9.3s
14/08 09:13
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0904136809",
"variables": {
"anh_chi": "anh",
"car_make": "peugeot 3008 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 20000, gi\u00e1 mong mu\u1ed1n: 800000000, v\u1ecb tr\u00ed: HaNoi. M\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 Vu-Ca \u0111\u00e3 b\u00e1o kh\u00e1ch tr\u01b0\u1edbc \u0111\u00f3 l\u00e0 1% \u2014 khi n\u00f3i v\u1ec1 ph\u00ed ph\u1ea3i d\u00f9ng \u0110\u00daNG m\u1ee9c n\u00e0y, kh\u00f4ng b\u00e1o m\u1ee9c kh\u00e1c.",
"user_name": "L\u01b0u Ho\u00e0ng"
}
}
▸ Output
{
"conversation_id": "conv_5301kzz0q1bxf3ebm3bbtrtg6m6x",
"raw": {
"conversation_id": "conv_5301kzz0q1bxf3ebm3bbtrtg6m6x",
"message": "Outbound call initiated",
"sip_call_id": "SCL_dvHtFXNcmt88",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
14/08 09:17
▸ Input
{
"conversation_id": "conv_5301kzz0q1bxf3ebm3bbtrtg6m6x"
}
▸ Output
{
"duration_secs": 223,
"status": "done"
}
✓
TRANSCRIPT
14/08 09:17
▸ Input
{
"raw_turns": 53
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u01b0u Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe peugeot 3008 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1edd, \u0111\u01b0\u1ee3c. \u1edc, \u1edd. \u1edc, \u1edd.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ummm, c\u00f2n vay ng\u00e2n h\u00e0ng anh \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh v\u1eabn...\nClient: C\u00f3 vay, c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh v\u1eabn c\u00f2n vay ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede nh\u00e0 H\u00e0 \u0110\u00f4ng n\u00e8. Qu\u1eadn H\u00e0 \u0110\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eea, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Xe th\u00ec \u0111i \u00edt l\u1eafm. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. ...\nClient: Sao l\u1ea1i nh\u01b0 v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam, \u1eebm, \u1eebm. \u1edc, c\u00f2n xe l\u00e0 xe n\u00e0y l\u00e0 \u00edt \u0111i m\u00e0 to\u00e0n \u0111\u1ec3 nh\u00e0 l\u00e0 ch\u00ednh, th\u1ec9nh tho\u1ea3ng m\u1edbi \u0111i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n th\u00f4ng tin c\u1ee7a anh \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, n\u00f3i chung l\u00e0 c\u0169ng, \u01a1, tu\u1ea7n h\u01a1n tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c, m\u1ed9t v\u00e0i tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t v\u00e0i tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: OK.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh...\nClient: Anh kh\u00f4ng em \u1ea1. \u1edc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, th\u00ec ch\u1eafc kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh...\nClient: D\u1ea1 v\u00e2ng, c\u00f3 \u0111\u1ec3 em c\u00f3 k\u1ebft b\u1ea1n v\u1edbi anh. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y ...\nClient: \u1eeam, ok nh\u00e9. \u1eeam, c\u1ea3m \u01a1n em nh\u00e9.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t ...",
"length": 3294,
"turns": 49
}
✓
AI_EXTRACTION
2m 8s
14/08 09:19
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh L\u01b0u Ho\u00e0ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe peugeot 3008 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: D\u1ea1, \u1edd, \u0111\u01b0\u1ee3c. \u1edc, \u1edd. \u1edc, \u1edd.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Ummm, c\u00f2n vay ng\u00e2n h\u00e0ng anh \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh v\u1eabn...\nClient: C\u00f3 vay, c\u00f3 vay ng\u00e2n h\u00e0ng.\nAgent: D\u1ea1 v\u00e2ng, xe m\u00ecnh v\u1eabn c\u00f2n vay ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u1eea. \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u00e0 N\u1ed9i, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1ede nh\u00e0 H\u00e0 \u0110\u00f4ng n\u00e8. Qu\u1eadn H\u00e0 \u0110\u00f4ng.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn l\u00e0 \u1edf qu\u1eadn H\u00e0 \u0110\u00f4ng \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng hai m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1eea, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i. Xe th\u00ec \u0111i \u00edt l\u1eafm. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. ...\nClient: Sao l\u1ea1i nh\u01b0 v\u1eady?\nAgent: D\u1ea1 em xin l\u1ed7i anh, \u0111o\u1ea1n r\u1ed3i t\u00edn hi\u1ec7u h\u01a1i ch\u1eadp ch\u1eddn n\u00ean em ch\u01b0a nghe k\u1ecbp \u1ea1, anh n\u00f3i l\u1ea1i gi\u00fap em v\u1edbi \u1ea1?\nClient: \u1eeam, \u1eebm, \u1eebm. \u1edc, c\u00f2n xe l\u00e0 xe n\u00e0y l\u00e0 \u00edt \u0111i m\u00e0 to\u00e0n \u0111\u1ec3 nh\u00e0 l\u00e0 ch\u00ednh, th\u1ec9nh tho\u1ea3ng m\u1edbi \u0111i. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n th\u00f4ng tin c\u1ee7a anh \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n anh ha?\nClient: \u1edc, n\u00f3i chung l\u00e0 c\u0169ng, \u01a1, tu\u1ea7n h\u01a1n tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c, m\u1ed9t v\u00e0i tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 v\u00e2ng, m\u1ed9t v\u00e0i tu\u1ea7n l\u00e0 \u0111\u01b0\u1ee3c \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam, \u0111\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi ...\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: OK.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh...\nClient: Anh kh\u00f4ng em \u1ea1. \u1edc.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1, s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u1edc, th\u00ec ch\u1eafc kh\u00f4ng \u1ea1.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh...\nClient: D\u1ea1 v\u00e2ng, c\u00f3 \u0111\u1ec3 em c\u00f3 k\u1ebft b\u1ea1n v\u1edbi anh. \u1eeam.\nAgent: D\u1ea1 v\u00e2ng, em c\u1ea3m \u01a1n anh. D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: OK.\nClient: OK. \u1eeam.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y ...\nClient: \u1eeam, ok nh\u00e9. \u1eeam, c\u1ea3m \u01a1n em nh\u00e9.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh, ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t ..."
}
▸ Output
{
"asking_price": "800000000",
"car_history": "Xe \u00edt \u0111i, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ee7 y\u1ebfu \u0111\u1ec3 nh\u00e0.",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "H\u00e0 N\u1ed9i, Qu\u1eadn H\u00e0 \u0110\u00f4ng",
"odo": "20000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "SUCCESS",
"summary": "Anh L\u01b0u Ho\u00e0ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Peugeot 3008 2021, c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i. Xe \u0111\u00e3 ch\u1ea1y 20,000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ee7 y\u1ebfu \u0111\u1ec3 nh\u00e0. Anh b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, d\u1ef1 ki\u1ebfn b\u00e1n trong v\u00e0i tu\u1ea7n. Gi\u00e1 mong mu\u1ed1n l\u00e0 800 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo.",
"year": "2021",
"zalo_status": "TRUE"
}
✓
SLACK_POST
631ms
14/08 09:19
▸ Input
{
"sales_slack_id": "U0BATD5LP9C",
"sku": "SKU-5JWTUM",
"status": "SUCCESS",
"summary": "Anh L\u01b0u Ho\u00e0ng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Peugeot 3008 2021, c\u00f2n vay ng\u00e2n h\u00e0ng, \u1edf H\u00e0 \u0110\u00f4ng, H\u00e0 N\u1ed9i. Xe \u0111\u00e3 ch\u1ea1y 20,000 km, ch\u01b0a \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ee7 y\u1ebfu \u0111\u1ec3 nh\u00e0. Anh b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, d\u1ef1 ki\u1ebfn b\u00e1n trong v\u00e0i tu\u1ea7n. Gi\u00e1 mong mu\u1ed1n l\u00e0 800 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00eau ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m sau khi k\u1ebft b\u1ea1n Zalo."
}
▸ Output
{
"posted": true,
"thread_ts": "1786673472.791449"
}
✓
CRM_APIS
269ms
14/08 09:19
✓
CRM_ACTIVITIES
176ms
14/08 09:19
✓
SLACK_AUDIO
3.2s
14/08 09:19
✓
UPDATE_CLOSING
165ms
14/08 09:19
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Lưu Hoàng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe peugeot 3008 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Dạ, ờ, được. Ờ, ờ. Ờ, ờ. Agent: Dạ... Client: Đúng rồi em. Agent: Dạ vâng, em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Ummm, còn vay ngân hàng anh ạ. Agent: Dạ vâng, xe mình vẫn... Client: Có vay, có vay ngân hàng. Agent: Dạ vâng, xe mình vẫn còn vay ngân hàng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không anh? Client: Ừ. Đúng rồi em. Agent: Dạ vâng, em cảm ơn anh. Em thấy địa chỉ của anh ở Hà Nội, không biết cụ thể mình ở quận nào ạ? Client: Ở nhà Hà Đông nè. Quận Hà Đông. Agent: Dạ vâng, em ghi nhận là ở quận Hà Đông ạ. Dạ em thấy xe đã chạy khoảng hai mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi em. Agent: Dạ vâng, em cảm ơn anh. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ừ, đúng rồi, đúng rồi. Xe thì đi ít lắm. Ừm. Agent: Dạ vâng, em cảm ơn anh. ... Client: Sao lại như vậy? Agent: Dạ em xin lỗi anh, đoạn rồi tín hiệu hơi chập chờn nên em chưa nghe kịp ạ, anh nói lại giúp em với ạ? Client: Ừm, ừm, ừm. Ờ, còn xe là xe này là ít đi mà toàn để nhà là chính, thỉnh thoảng mới đi. Ừm. Agent: Dạ vâng, em cảm ơn thông tin của anh ạ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Đúng rồi. Agent: Dạ vâng, em cảm ơn anh. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn anh ha? Client: Ờ, nói chung là cũng, ơ, tuần hơn tuần là được, một vài tuần là được. Agent: Dạ vâng, một vài tuần là được ạ. Dạ em thấy mức giá mong muốn của anh là tám trăm triệu đồng, có đúng không ạ? Client: Ừm. Ừm, đúng rồi, đúng rồi ạ. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ tám trăm triệu đồng đúng không... Client: Ừm. Client: Đúng rồi. Agent: Dạ em ghi ... Client: Đúng rồi, đúng rồi ạ. Agent: Dạ em ghi nhận mức giá mong muốn tám trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Client: OK. Agent: Dạ vâng. Dạ anh... Client: Anh không em ạ. Ờ. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ, số này mình có chặn tìm kiếm hay nhắn... Client: Đúng rồi ạ. Agent: Dạ vâng. Dạ anh có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Ờ, thì chắc không ạ. Agent: Dạ vâng, em cảm ơn anh... Client: Dạ vâng, có để em có kết bạn với anh. Ừm. Agent: Dạ vâng, em cảm ơn anh. Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: OK. Client: OK. Ừm. Agent: Dạ em cảm ơn anh, chúc anh một ngày ... Client: Ừm, ok nhé. Ừm, cảm ơn em nhé. Agent: Dạ em cảm ơn anh, chúc anh một ngày tốt ...