2cd604ea-441c-4213-a6a3-36cda795577c
SUCCESS
Time
29/07/2026 13:45:59
Duration
4m 45s
Campaign
-
Conversation ID
conv_7001kyp9z068fnvshthwm1gmaxxz
Recording
AI Extraction
odo
183000
loan
CÒN VAY NGÂN HÀNG
year
2019
status
SUCCESS
summary
Cuộc gọi với anh Phan Hoài Nam, chủ xe Honda Civic 2019 chính chủ. Xe còn vay ngân hàng 3 tháng, đã chạy 183.000 km, có va quẹt nhẹ đã sửa. Anh Nam muốn bán với giá 470 triệu đồng, chưa đặt cọc xe mới. Agent đã xác nhận Zalo, đọc lại giá, nói phí 1% và hướng dẫn gửi ảnh. Cuộc gọi thành công.
is_owner
CHÍNH CHỦ
location
Hồ Chí Minh, Bình Chánh
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Xe có va quẹt nhẹ đã sơn lại, không ngập nước.
sale_reason
Đổi xe mới
zalo_status
TRUE
asking_price
470000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
272ms
29/07 13:45
▸ Input
{
"phone": "0943964897"
}
▸ Output
{
"car_brand": "honda",
"car_model": "civic",
"lead_id": "2cd604ea-441c-4213-a6a3-36cda795577c",
"name": "Phan Ho\u00e0i Nam",
"sales": "U09347ZRTKR",
"sku": "SKU-G9Q23Y"
}
✓
PREPARE_CALL
2.0s
29/07 13:46
▸ Input
{
"car_brand": "honda",
"car_model": "civic",
"name": "Phan Ho\u00e0i Nam",
"sku": "SKU-G9Q23Y"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785307438.685919",
"variables": {
"anh_chi": "anh",
"car_make": "honda civic 2019",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 183000, gi\u00e1 mong mu\u1ed1n: 470000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Phan Ho\u00e0i Nam"
}
}
✓
OUTBOUND_CALL
6.9s
29/07 13:46
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0943964897",
"variables": {
"anh_chi": "anh",
"car_make": "honda civic 2019",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:D\u01b0\u1edbi 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 183000, gi\u00e1 mong mu\u1ed1n: 470000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Phan Ho\u00e0i Nam"
}
}
▸ Output
{
"conversation_id": "conv_7001kyp9z068fnvshthwm1gmaxxz",
"raw": {
"conversation_id": "conv_7001kyp9z068fnvshthwm1gmaxxz",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Bx5QSnnvWU8F",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 1s
29/07 13:54
▸ Input
{
"conversation_id": "conv_7001kyp9z068fnvshthwm1gmaxxz"
}
▸ Output
{
"duration_secs": 285,
"status": "done"
}
✓
TRANSCRIPT
29/07 13:54
▸ Input
{
"raw_turns": 63
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan Ho\u00e0i Nam \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda civic 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: V\u00e2ng. \u1edc, \u1edd.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n ...\nClient: \u1edcm, c\u00f2n, s\u1eafp h\u1ebft r\u1ed3i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n h\u00e0ng m\u1ed9t ch\u00fat \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u00f2n, \u1edd, ba th\u00e1ng.\nAgent: D\u1ea1, c\u00f2n kho\u1ea3ng ba th\u00e1ng n\u1eefa l\u00e0 m\u00ecnh h\u1ebft vay \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, \u1edf, \u1edd, B\u00ecnh H\u01b0ng, b\u00ean c\u1ea1nh cua \u00e1.\nAgent: D\u1ea1, B\u00ecnh H\u01b0ng l\u00e0 \u1edf huy\u1ec7n B\u00ecnh Ch\u00e1nh \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Uhm, kh\u00f4ng, ng\u1eadp n\u01b0\u1edbc kh\u00f4ng. Ch\u1ec9 c\u00f3 l\u00e0 v\u00e3-- ch\u1ec9 c\u00f3 l\u00e0 n\u00f3-- m\u00ecnh trong qu\u00e1 tr\u00ecnh th\u00ec \u0111\u01b0\u01a1ng nhi\u00ean l\u00e0 m\u00ecnh c\u00f3, \u1edd, d\u1ea7m, \u1edd, nh\u01b0 ki\u1ec3u l\u00e0, \u1edd, qu\u1eb9t, \u1edd, qu\u1eb9t \u1ea5y \u1ea1, c\u00e1i th\u00ec c\u00f3-- \u0111\u01b0\u01a1ng nhi\u00ean l\u00e0 c\u00f3 l\u00e0m \u1ea5y r\u1ed3i. L\u00e0m \u1edf h\u00e0ng r\u1ed3i, c\u00f3, c\u00f3-- nh\u01b0 ki\u1ec3u l\u00e0 b\u1ecb, \u1edd, n\u00f3 qu\u1eb9t r\u1ed3i n\u00f3, n\u00f3, n\u00f3 s\u01a1n n\u00f3 \u1ea5y \u00e1.\nAgent: D\u1ea1, t\u1ee9c l\u00e0 xe m\u00ecnh c\u00f3 b\u1ecb va qu\u1eb9t nh\u1eb9 v\u00e0 m\u00ecnh \u0111\u00e3 l\u00e0m l\u1ea1i r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u00ec \u0111\u0103ng k\u00fd mi\u1ec1u, \u1edd, \u0111\u0103ng k\u00fd mi\u1ec1u.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u0103ng k\u00fd mua xe \u0111i\u1ec7n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. M\u00ecnh, \u1edd, t\u00ednh m\u00e0 n\u1ebfu m\u00e0 gi\u00e1 OK th\u00ec \u1ea5y xe kh\u00e1c. C\u00f2n n\u1ebfu m\u00e0 tr\u01b0\u1eddng h\u1ee3p m\u00e0 gi\u00e1 kh\u00f4ng t\u1ed1t th\u00ec th\u00f4i, \u0111\u1ec3 \u0111i th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 \u0111\u1eb7t c\u1ecdc xe n\u00e0o \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, n\u1ebfu m\u00e0 quan tr\u1ecdng c\u00e1i gi\u00e1 n\u00f3 t\u1ed1t th\u00ec, OK th\u00ec, th\u00ec, th\u00ec s\u1edbm \u00e1. C\u00f2n n\u1ebfu m\u00e0 kh\u00f4ng \u1ea5y th\u00ec, th\u00ec t\u00ednh to\u00e1n l\u1ea1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong v\u00f2ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng n\u1ebfu gi\u00e1 t\u1ed1t \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang kh\u00f4ng anh?\nAgent: D\u1ea1, ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam.\nClient: OK, ok.\nClient: \u1eea.\nClient: OK.\nClient: OK, OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK, OK.\nClient: D\u1ea1.",
"length": 3760,
"turns": 61
}
✓
AI_EXTRACTION
1m 3s
29/07 13:55
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Phan Ho\u00e0i Nam \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe honda civic 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: V\u00e2ng. \u1edc, \u1edd.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, v\u1eady xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n ...\nClient: \u1edcm, c\u00f2n, s\u1eafp h\u1ebft r\u1ed3i.\nAgent: D\u1ea1, v\u1eady l\u00e0 xe m\u00ecnh v\u1eabn c\u00f2n \u0111ang vay ng\u00e2n h\u00e0ng m\u1ed9t ch\u00fat \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: C\u00f2n, \u1edd, ba th\u00e1ng.\nAgent: D\u1ea1, c\u00f2n kho\u1ea3ng ba th\u00e1ng n\u1eefa l\u00e0 m\u00ecnh h\u1ebft vay \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1eeam, \u1edf, \u1edd, B\u00ecnh H\u01b0ng, b\u00ean c\u1ea1nh cua \u00e1.\nAgent: D\u1ea1, B\u00ecnh H\u01b0ng l\u00e0 \u1edf huy\u1ec7n B\u00ecnh Ch\u00e1nh \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam.\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf B\u00ecnh Ch\u00e1nh \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m t\u00e1m m\u01b0\u01a1i ba ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang \u1ea1.\nAgent: D\u1ea1, trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: Uhm, kh\u00f4ng, ng\u1eadp n\u01b0\u1edbc kh\u00f4ng. Ch\u1ec9 c\u00f3 l\u00e0 v\u00e3-- ch\u1ec9 c\u00f3 l\u00e0 n\u00f3-- m\u00ecnh trong qu\u00e1 tr\u00ecnh th\u00ec \u0111\u01b0\u01a1ng nhi\u00ean l\u00e0 m\u00ecnh c\u00f3, \u1edd, d\u1ea7m, \u1edd, nh\u01b0 ki\u1ec3u l\u00e0, \u1edd, qu\u1eb9t, \u1edd, qu\u1eb9t \u1ea5y \u1ea1, c\u00e1i th\u00ec c\u00f3-- \u0111\u01b0\u01a1ng nhi\u00ean l\u00e0 c\u00f3 l\u00e0m \u1ea5y r\u1ed3i. L\u00e0m \u1edf h\u00e0ng r\u1ed3i, c\u00f3, c\u00f3-- nh\u01b0 ki\u1ec3u l\u00e0 b\u1ecb, \u1edd, n\u00f3 qu\u1eb9t r\u1ed3i n\u00f3, n\u00f3, n\u00f3 s\u01a1n n\u00f3 \u1ea5y \u00e1.\nAgent: D\u1ea1, t\u1ee9c l\u00e0 xe m\u00ecnh c\u00f3 b\u1ecb va qu\u1eb9t nh\u1eb9 v\u00e0 m\u00ecnh \u0111\u00e3 l\u00e0m l\u1ea1i r\u1ed3i \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: Th\u00ec \u0111\u0103ng k\u00fd mi\u1ec1u, \u1edd, \u0111\u0103ng k\u00fd mi\u1ec1u.\nAgent: D\u1ea1, m\u00ecnh \u0111\u00e3 \u0111\u0103ng k\u00fd mua xe \u0111i\u1ec7n \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. M\u00ecnh, \u1edd, t\u00ednh m\u00e0 n\u1ebfu m\u00e0 gi\u00e1 OK th\u00ec \u1ea5y xe kh\u00e1c. C\u00f2n n\u1ebfu m\u00e0 tr\u01b0\u1eddng h\u1ee3p m\u00e0 gi\u00e1 kh\u00f4ng t\u1ed1t th\u00ec th\u00f4i, \u0111\u1ec3 \u0111i th\u00f4i.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh ch\u01b0a c\u00f3 \u0111\u1eb7t c\u1ecdc xe n\u00e0o \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec, \u1edd, n\u1ebfu m\u00e0 quan tr\u1ecdng c\u00e1i gi\u00e1 n\u00f3 t\u1ed1t th\u00ec, OK th\u00ec, th\u00ec, th\u00ec s\u1edbm \u00e1. C\u00f2n n\u1ebfu m\u00e0 kh\u00f4ng \u1ea5y th\u00ec, th\u00ec t\u00ednh to\u00e1n l\u1ea1i.\nAgent: D\u1ea1, v\u1eady l\u00e0 m\u00ecnh mu\u1ed1n b\u00e1n trong v\u00f2ng d\u01b0\u1edbi m\u1ed9t th\u00e1ng n\u1ebfu gi\u00e1 t\u1ed1t \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nAgent: D\u1ea1, em ghi nh\u1eadn \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1, em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1, em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m b\u1ea3y m\u01b0\u01a1i tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. B\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: \u1eea.\nClient: \u1eeam.\nClient: \u1eea.\nClient: \u1eea.\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, v\u1eady anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang kh\u00f4ng anh?\nAgent: D\u1ea1, ...\nClient: Kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1, em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eeam.\nClient: OK, ok.\nClient: \u1eea.\nClient: OK.\nClient: OK, OK.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: OK, OK.\nClient: D\u1ea1."
}
▸ Output
{
"asking_price": "470000000",
"car_history": "Xe c\u00f3 va qu\u1eb9t nh\u1eb9 \u0111\u00e3 s\u01a1n l\u1ea1i, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc.",
"fee_confirmed": "TRUE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "C\u00d2N VAY NG\u00c2N H\u00c0NG",
"location": "H\u1ed3 Ch\u00ed Minh, B\u00ecnh Ch\u00e1nh",
"odo": "183000",
"sale_reason": "\u0110\u1ed5i xe m\u1edbi",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Phan Ho\u00e0i Nam, ch\u1ee7 xe Honda Civic 2019 ch\u00ednh ch\u1ee7. Xe c\u00f2n vay ng\u00e2n h\u00e0ng 3 th\u00e1ng, \u0111\u00e3 ch\u1ea1y 183.000 km, c\u00f3 va qu\u1eb9t nh\u1eb9 \u0111\u00e3 s\u1eeda. Anh Nam mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 470 tri\u1ec7u \u0111\u1ed3ng, ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng.",
"year": "2019",
"zalo_status": "TRUE"
}
✓
SLACK_POST
620ms
29/07 13:55
▸ Input
{
"sales_slack_id": "U09347ZRTKR",
"sku": "SKU-G9Q23Y",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi v\u1edbi anh Phan Ho\u00e0i Nam, ch\u1ee7 xe Honda Civic 2019 ch\u00ednh ch\u1ee7. Xe c\u00f2n vay ng\u00e2n h\u00e0ng 3 th\u00e1ng, \u0111\u00e3 ch\u1ea1y 183.000 km, c\u00f3 va qu\u1eb9t nh\u1eb9 \u0111\u00e3 s\u1eeda. Anh Nam mu\u1ed1n b\u00e1n v\u1edbi gi\u00e1 470 tri\u1ec7u \u0111\u1ed3ng, ch\u01b0a \u0111\u1eb7t c\u1ecdc xe m\u1edbi. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng."
}
▸ Output
{
"posted": true,
"thread_ts": "1785307438.685919"
}
✓
CRM_APIS
149ms
29/07 13:55
✓
CRM_ACTIVITIES
95ms
29/07 13:55
✓
SLACK_AUDIO
4.2s
29/07 13:55
✓
UPDATE_CLOSING
115ms
29/07 13:55
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Phan Hoài Nam đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe honda civic 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Vâng. Ờ, ờ. Agent: Dạ, vậy xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi. Agent: Dạ, vậy xe mình hiện có còn ... Client: Ờm, còn, sắp hết rồi. Agent: Dạ, vậy là xe mình vẫn còn đang vay ngân hàng một chút đúng không ạ? Client: Còn, ờ, ba tháng. Agent: Dạ, còn khoảng ba tháng nữa là mình hết vay đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Đúng rồi. Agent: Dạ, em thấy địa chỉ của anh ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ừm, ở, ờ, Bình Hưng, bên cạnh cua á. Agent: Dạ, Bình Hưng là ở huyện Bình Chánh đúng không ạ? Client: Ừm. Client: Đúng rồi, đúng rồi. Agent: Dạ, em ghi nhận là xe mình ở Bình Chánh ạ. Dạ em thấy xe đã chạy khoảng một trăm tám mươi ba nghìn kilomet, đúng không ạ? Client: Ừ. Client: Đúng ạ. Agent: Dạ, trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Uhm, không, ngập nước không. Chỉ có là vã-- chỉ có là nó-- mình trong quá trình thì đương nhiên là mình có, ờ, dầm, ờ, như kiểu là, ờ, quẹt, ờ, quẹt ấy ạ, cái thì có-- đương nhiên là có làm ấy rồi. Làm ở hàng rồi, có, có-- như kiểu là bị, ờ, nó quẹt rồi nó, nó, nó sơn nó ấy á. Agent: Dạ, tức là xe mình có bị va quẹt nhẹ và mình đã làm lại rồi đúng không ạ? Client: Đúng rồi, đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Thì đăng ký miều, ờ, đăng ký miều. Agent: Dạ, mình đã đăng ký mua xe điện đúng không ạ? Client: Không, không. Không, không. Mình, ờ, tính mà nếu mà giá OK thì ấy xe khác. Còn nếu mà trường hợp mà giá không tốt thì thôi, để đi thôi. Agent: Dạ, vậy là mình chưa có đặt cọc xe nào đúng không ạ? Client: Đúng rồi. Agent: Dạ, em ghi nhận ạ. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì, ờ, nếu mà quan trọng cái giá nó tốt thì, OK thì, thì, thì sớm á. Còn nếu mà không ấy thì, thì tính toán lại. Agent: Dạ, vậy là mình muốn bán trong vòng dưới một tháng nếu giá tốt đúng không ạ? Client: Ừ. Agent: Dạ, em ghi nhận ạ. Dạ em thấy mức giá mong muốn của anh là bốn trăm bảy mươi triệu đồng, có đúng không ạ? Client: Ừ. Client: Ừm, đúng rồi. Agent: Dạ, em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm bảy mươi triệu đồng đúng không ạ? Client: Ừ. Client: Đúng rồi. Agent: Dạ, em ghi nhận mức giá mong muốn bốn trăm bảy mươi triệu đồng của mình rồi ạ. Bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Ừ. Client: Ừm. Client: Ừ. Client: Ừ. Client: Không, không. Agent: Dạ, vậy anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Đúng không anh? Agent: Dạ, ... Client: Không, không. Agent: Dạ, em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừm. Client: OK, ok. Client: Ừ. Client: OK. Client: OK, OK. Agent: Dạ, em cảm ơn anh ạ. Chúc anh một ngày tốt lành ạ. Client: OK, OK. Client: Dạ.