55828d1a-7b1d-4cec-90b9-d97c46ea3dd4
CALL BACK
Time
14/08/2026 21:28:24
Duration
3m 23s
Campaign
-
Conversation ID
conv_1601m00as62he5waq14mxe5qntqw
Recording
AI Extraction
odo
30000
loan
KHÔNG VAY NGÂN HÀNG
year
2021
status
CALL BACK
summary
Anh Trần Đình Trường xác nhận là chính chủ xe Kona 2021, không vay ngân hàng, ở Hải Dương, xe đã chạy 30.000 km, không va chạm nặng hay ngập nước. Anh bán vì không còn nhu cầu sử dụng, chưa nắm giá nên nhờ Vu-Ca định giá. Agent đã đọc lại mức giá 500 triệu và anh đồng ý, đồng thời nói rõ phí dịch vụ 1% và kết nối hơn 2000 người mua. Tuy nhiên, agent chưa xác nhận số Zalo và chưa đưa hướng dẫn cuối về việc gửi ảnh và giấy đăng kiểm.
is_owner
CHÍNH CHỦ
location
Hải Dương
intention
SLOW
is_silent
-
info_score
11
is_closing
True
car_history
Không va chạm nặng, không ngập nước, xe cá nhân
sale_reason
Không còn nhu cầu sử dụng
zalo_status
FALSE
asking_price
500000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
4ms
14/08 21:28
▸ Input
{
"phone": "0932346345"
}
▸ Output
{
"car_brand": "Kona",
"car_model": "kona",
"lead_id": "55828d1a-7b1d-4cec-90b9-d97c46ea3dd4",
"name": "Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng",
"sales": "U0BAZ47QEBE",
"sku": "SKU-UTRKNK"
}
✓
FILTER_SALES
4ms
14/08 21:28
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE"
}
▸ Output
{
"decision": "CALL"
}
✓
PREPARE_CALL
1.8s
14/08 21:28
▸ Input
{
"car_brand": "Kona",
"car_model": "kona",
"name": "Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng",
"sku": "SKU-UTRKNK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1786717582.963349",
"variables": {
"anh_chi": "anh",
"car_make": "Kona kona 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 30000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaiDuong",
"user_name": "Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng"
}
}
✓
OUTBOUND_CALL
8.8s
14/08 21:28
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0932346345",
"variables": {
"anh_chi": "anh",
"car_make": "Kona kona 2021",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Ngay l\u1eadp t\u1ee9c, l\u00fd do b\u00e1n: Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, odo: 30000, gi\u00e1 mong mu\u1ed1n: 500000000, v\u1ecb tr\u00ed: HaiDuong",
"user_name": "Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng"
}
}
▸ Output
{
"conversation_id": "conv_1601m00as62he5waq14mxe5qntqw",
"raw": {
"conversation_id": "conv_1601m00as62he5waq14mxe5qntqw",
"message": "Outbound call initiated",
"sip_call_id": "SCL_Hkv4gFX4cUHS",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
14/08 21:32
▸ Input
{
"conversation_id": "conv_1601m00as62he5waq14mxe5qntqw"
}
▸ Output
{
"duration_secs": 203,
"status": "done"
}
✓
TRANSCRIPT
14/08 21:32
▸ Input
{
"raw_turns": 25
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kona kona 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i em. D\u1ea1. \u1eeam. D\u1ea1, d\u1ea1. \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe anh kh\u00f4ng ch\u01b0a vay m\u01b0\u1ee3n ng\u00e2n h\u00e0ng n\u00e0o.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em ...\nClient: S\u1ea3n xu\u1ea5t hai kh\u00f4ng hai m\u1ed1t, \u0111\u0103ng k\u00fd t\u1ea7m th\u00e1ng, \u1edd, s\u00e1u th\u00e1ng b\u1ea3y g\u00ec.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u1ea3i D\u01b0\u01a1ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a H\u1ea3i D\u01b0\u01a1ng \u1ea1?\nClient: \u1eeam. 6 \u0111\u1ecf 90 H\u1ea3i D\u01b0\u01a1ng, \u0111\u0103ng k\u00fd th\u00e1ng 12/2021.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, kh\u00f4ng em \u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 chia s\u1ebb. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Anh c\u0169ng kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c gi\u00e1 n\u00ean l\u00e0... Anh kh\u00f4ng bi\u1ebft l\u00e0 gi\u00e1 t\u1ea7m n\u00e0o. Nh\u1edd b\u00ean em \u0111\u1ecbnh gi\u00e1 cho anh. \u0110\u1ecbnh gi\u00e1 c\u00f3 m\u1ea5t ph\u00ed kh\u00f4ng em hay l\u00e0 ch\u1ec9 b\u00e1n th\u00e0nh c\u00f4ng m\u1edbi m\u1ea5t ph\u00ed?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm. R\u1ed3i em mu\u1ed1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: B\u00e1n th\u00e0nh c\u00f4ng th\u00ec, th\u00ec m\u1edbi m\u1ea5t ph\u00ed \u0111\u00fang kh\u00f4ng em?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: T\u1ee9c l\u00e0 b\u00e1n giao d\u1ecbch th\u00e0nh c\u00f4ng th\u00ec m\u1edbi m\u1ea5t ph\u00ed, c\u00f2n kh\u00f4ng th\u00ec kh\u00f4ng m\u1ea5t ph\u00ed g\u00ec \u0111\u00fang kh\u00f4ng em?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...",
"length": 2442,
"turns": 25
}
✓
AI_EXTRACTION
22.0s
14/08 21:32
▸ Input
{
"model": "deepseek-v4-flash:0731-cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Tr\u1ea7n \u0111\u00ecnh tr\u01b0\u1eddng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Kona kona 2021 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1eea, \u0111\u00fang r\u1ed3i em. D\u1ea1. \u1eeam. D\u1ea1, d\u1ea1. \u0110\u00fang r\u1ed3i em. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe anh kh\u00f4ng ch\u01b0a vay m\u01b0\u1ee3n ng\u00e2n h\u00e0ng n\u00e0o.\nAgent: D\u1ea1 v\u00e2ng, em ghi nh\u1eadn \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u1ed1t ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em ...\nClient: S\u1ea3n xu\u1ea5t hai kh\u00f4ng hai m\u1ed1t, \u0111\u0103ng k\u00fd t\u1ea7m th\u00e1ng, \u1edd, s\u00e1u th\u00e1ng b\u1ea3y g\u00ec.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u1ea3i D\u01b0\u01a1ng, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf khu v\u1ef1c n\u00e0o c\u1ee7a H\u1ea3i D\u01b0\u01a1ng \u1ea1?\nClient: \u1eeam. 6 \u0111\u1ecf 90 H\u1ea3i D\u01b0\u01a1ng, \u0111\u0103ng k\u00fd th\u00e1ng 12/2021.\nAgent: D\u1ea1 v\u00e2ng \u1ea1. [happy] Em c\u1ea3m \u01a1n anh. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ba m\u01b0\u01a1i ngh\u00ecn kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1eeam, kh\u00f4ng em \u01a1i.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em c\u1ea3m \u01a1n anh \u0111\u00e3 chia s\u1ebb. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam. \u1eeam. \u0110\u00fang r\u1ed3i em.\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1, em ghi nh\u1eadn th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1. D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Anh c\u0169ng kh\u00f4ng n\u1eafm \u0111\u01b0\u1ee3c gi\u00e1 n\u00ean l\u00e0... Anh kh\u00f4ng bi\u1ebft l\u00e0 gi\u00e1 t\u1ea7m n\u00e0o. Nh\u1edd b\u00ean em \u0111\u1ecbnh gi\u00e1 cho anh. \u0110\u1ecbnh gi\u00e1 c\u00f3 m\u1ea5t ph\u00ed kh\u00f4ng em hay l\u00e0 ch\u1ec9 b\u00e1n th\u00e0nh c\u00f4ng m\u1edbi m\u1ea5t ph\u00ed?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u1eebm. R\u1ed3i em mu\u1ed1n.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n n\u0103m tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: B\u00e1n th\u00e0nh c\u00f4ng th\u00ec, th\u00ec m\u1edbi m\u1ea5t ph\u00ed \u0111\u00fang kh\u00f4ng em?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!...\nClient: T\u1ee9c l\u00e0 b\u00e1n giao d\u1ecbch th\u00e0nh c\u00f4ng th\u00ec m\u1edbi m\u1ea5t ph\u00ed, c\u00f2n kh\u00f4ng th\u00ec kh\u00f4ng m\u1ea5t ph\u00ed g\u00ec \u0111\u00fang kh\u00f4ng em?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1!..."
}
▸ Output
{
"asking_price": "500000000",
"car_history": "Kh\u00f4ng va ch\u1ea1m n\u1eb7ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n",
"fee_confirmed": "TRUE",
"info_score": 11,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u1ea3i D\u01b0\u01a1ng",
"odo": "30000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng",
"status": "CALL BACK",
"summary": "Anh Tr\u1ea7n \u0110\u00ecnh Tr\u01b0\u1eddng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Kona 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u1ea3i D\u01b0\u01a1ng, xe \u0111\u00e3 ch\u1ea1y 30.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, ch\u01b0a n\u1eafm gi\u00e1 n\u00ean nh\u1edd Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 500 tri\u1ec7u v\u00e0 anh \u0111\u1ed3ng \u00fd, \u0111\u1ed3ng th\u1eddi n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn s\u1ed1 Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 vi\u1ec7c g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m.",
"year": "2021",
"zalo_status": "FALSE"
}
✓
SLACK_POST
597ms
14/08 21:32
▸ Input
{
"sales_slack_id": "U0BAZ47QEBE",
"sku": "SKU-UTRKNK",
"status": "CALL BACK",
"summary": "Anh Tr\u1ea7n \u0110\u00ecnh Tr\u01b0\u1eddng x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7 xe Kona 2021, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u1edf H\u1ea3i D\u01b0\u01a1ng, xe \u0111\u00e3 ch\u1ea1y 30.000 km, kh\u00f4ng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc. Anh b\u00e1n v\u00ec kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng, ch\u01b0a n\u1eafm gi\u00e1 n\u00ean nh\u1edd Vu-Ca \u0111\u1ecbnh gi\u00e1. Agent \u0111\u00e3 \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 500 tri\u1ec7u v\u00e0 anh \u0111\u1ed3ng \u00fd, \u0111\u1ed3ng th\u1eddi n\u00f3i r\u00f5 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn s\u1ed1 Zalo v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i v\u1ec1 vi\u1ec7c g\u1eedi \u1ea3nh v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m."
}
▸ Output
{
"posted": true,
"thread_ts": "1786717582.963349"
}
✓
CRM_APIS
192ms
14/08 21:32
✓
CRM_ACTIVITIES
132ms
14/08 21:32
✓
SLACK_AUDIO
4.0s
14/08 21:33
✓
UPDATE_CLOSING
170ms
14/08 21:33
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trần đình trường đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Kona kona 2021 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ừ, đúng rồi em. Dạ. Ừm. Dạ, dạ. Đúng rồi em. Đúng rồi, đúng rồi. Agent: Dạ vâng ạ. [happy] Em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không, xe anh không chưa vay mượn ngân hàng nào. Agent: Dạ vâng, em ghi nhận ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mốt phải không anh? Client: Đúng rồi em. Agent: dạ, em ... Client: Sản xuất hai không hai mốt, đăng ký tầm tháng, ờ, sáu tháng bảy gì. Agent: Dạ vâng ạ. [happy] Em cảm ơn anh. Dạ em thấy địa chỉ của anh ở Hải Dương, không biết cụ thể mình ở khu vực nào của Hải Dương ạ? Client: Ừm. 6 đỏ 90 Hải Dương, đăng ký tháng 12/2021. Agent: Dạ vâng ạ. [happy] Em cảm ơn anh. Dạ em thấy xe đã chạy khoảng ba mươi nghìn kilomet, đúng không ạ? Client: Đúng rồi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ừm, không em ơi. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em cảm ơn anh đã chia sẻ. Dạ em thấy mình bán xe vì không còn nhu cầu sử dụng, đúng không ạ? Client: Ừm. Ừm. Đúng rồi em. Agent: dạ, em nắm thông tin của mình ạ! Dạ, em ghi nhận thông tin của mình ạ. Dạ em thấy mức giá mong muốn của anh là năm trăm triệu đồng, có đúng không ạ? Client: Anh cũng không nắm được giá nên là... Anh không biết là giá tầm nào. Nhờ bên em định giá cho anh. Định giá có mất phí không em hay là chỉ bán thành công mới mất phí? Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ năm trăm triệu đồng đúng không ạ? Client: Ừm, ừm. Rồi em muốn. Agent: Dạ em ghi nhận mức giá mong muốn năm trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Bán thành công thì, thì mới mất phí đúng không em? Agent: dạ, em nắm thông tin của mình ạ!... Client: Tức là bán giao dịch thành công thì mới mất phí, còn không thì không mất phí gì đúng không em? Agent: dạ, em nắm thông tin của mình ạ!...