1820f247-58a4-4161-947a-64029122798f
SUCCESS
Time
27/09/2026 19:43:38
Duration
3m 18s
Campaign
-
Conversation ID
conv_8301m3heeq1cfc5sgc4nb9g2thgx
Recording
AI Extraction
odo
98506
loan
KHÔNG VAY NGÂN HÀNG
year
2018
status
SUCCESS
summary
Cuộc gọi giữa agent Mỹ Linh và anh Trung, chủ xe Ford Ecosport 2018. Anh Trung xác nhận xe chính chủ, không vay ngân hàng, đã chạy khoảng 98.506 km, không đâm đụng hay ngập nước. Anh muốn bán nhanh với giá 400 triệu đồng. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và hướng dẫn gửi ảnh sau khi kết bạn. Khách đồng ý và kết thúc cuộc gọi tích cực.
is_owner
CHÍNH CHỦ
location
Hưng Yên
intention
FAST
is_silent
-
info_score
9
is_closing
True
car_history
Xe không đâm đụng, không ngập nước
sale_reason
Cần vốn và tiền mặt
zalo_status
TRUE
asking_price
400000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
25ms
27/09 19:43
▸ Input
{
"phone": null
}
▸ Output
{
"car_brand": "ford",
"car_model": "ecosport",
"lead_id": "1820f247-58a4-4161-947a-64029122798f",
"name": "Trung",
"sales": "U0C1C7HAZFY",
"sku": "SKU-TY8Y3Q"
}
✓
FILTER_SALES
3ms
27/09 19:43
▸ Input
{
"sales_slack_id": "U0C1C7HAZFY"
}
▸ Output
{
"decision": "CALL"
}
✓
VARS_CACHE
27/09 19:43
{
"built_at": "2026-09-27 12:43:38.055895+00:00",
"car_id": "cb224829-71a8-4e3d-8fda-2572ec89f9e4",
"source": "cache"
}
✓
PREPARE_CALL
520ms
27/09 19:43
▸ Input
{
"car_brand": "ford",
"car_model": "ecosport",
"name": "Trung",
"sku": "SKU-TY8Y3Q"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1790513002.434179",
"variables": {
"anh_chi": "anh",
"car_make": "ford ecosport 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 98506, gi\u00e1 mong mu\u1ed1n: 400000000, v\u1ecb tr\u00ed: HungYen",
"user_name": "Trung"
}
}
✓
OUTBOUND_CALL
3m 21s
27/09 19:46
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0986040421",
"variables": {
"anh_chi": "anh",
"car_make": "ford ecosport 2018",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: C\u1ea7n v\u1ed1n/ti\u1ec1n m\u1eb7t, odo: 98506, gi\u00e1 mong mu\u1ed1n: 400000000, v\u1ecb tr\u00ed: HungYen",
"user_name": "Trung"
}
}
▸ Output
{
"conversation_id": "conv_8301m3heeq1cfc5sgc4nb9g2thgx",
"raw": {
"conversation_id": "conv_8301m3heeq1cfc5sgc4nb9g2thgx",
"message": "Outbound call initiated",
"sip_call_id": "SCL_6f7o4RkxkThi",
"success": true
},
"retries": 2
}
✓
WAIT_CONVERSATION
4m 0s
27/09 19:51
▸ Input
{
"conversation_id": "conv_8301m3heeq1cfc5sgc4nb9g2thgx"
}
▸ Output
{
"duration_secs": 198,
"status": "done"
}
✓
TRANSCRIPT
27/09 19:51
▸ Input
{
"raw_turns": 63
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Trung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford ecosport 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Hello! \u0110\u00fang r\u1ed3i em. \u1eeam, \u1eebm, \u1eeb.\nAgent: D\u1ea1 em nghe...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em \u1ea1. Kh\u00f4ng\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Anh \u0111ang l\u00e0 2018 \u0111\u00e2y.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u01b0ng Y\u00ean, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i t\u00e1m ngh\u00ecn n\u0103m tr\u0103m l\u1ebb s\u00e1u kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kho\u1ea3ng \u0111\u1ea5y em \u1ea1. Anh kh\u00f4ng nh\u1edb k\u1ef9 l\u1eafm nh\u01b0ng t\u1ea7m, t\u1ea7m \u0111\u1ea5y.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, c\u00e1i \u0111\u1ea5y th\u00ec kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Th\u1ea5y, \u1eddmmm...\nAgent: D\u1ea1 em ...\nClient: Hay c\u0169a \u0111\u00e2y r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, anh c\u1ea7n nhi\u1ec1u th\u1ee9 l\u1eafm.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u1ebfu m\u00e0 \u0111\u01b0\u1ee3c 400 th\u00ec anh b\u00e1n lu\u00f4n ng\u00e0y mai c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong...\nClient: Nh\u01b0ng ph\u1ea3i \u0111\u01b0\u1ee3c gi\u00e1, \u1edd.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ...\nClient: \u0110\u01b0\u1ee3c, b\u1ed1n tr\u0103m th\u00ec mai em cho ng\u01b0\u1eddi v\u1ec1 l\u1ea5y lu\u00f4n. Anh cam k\u1ebft l\u00e0 xe ch\u1ea5t l\u01b0\u1ee3ng. Anh y\u00eau n\u00f3 l\u1eafm \u0111\u1ea5y, nh\u01b0ng m\u00e0 th\u00f4i c\u0169ng ph\u1ea3i \u0111\u1ebfn l\u00fac chia tay th\u00f4i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eea.\nClient: \u1eeam, d\u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm. R\u1ed3i, h\u1ebft.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i...\nClient: Th\u00f4i.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho...\nClient: \u1edc, \u1edd.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: \u1edc. Kh\u00f4ng em, kh\u00f4ng em \u1ea1. \u1ed2, \u1ed3, \u1ed3, \u1ed3!\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: C\u00f3 \u1ea1.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9...\nClient: \u1eea, \u1eeb, \u1eeb.\nClient: D\u1ea1, ch\u1ecb \u1ea1.\nAgent: D\u1ea1 anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: R\u1ed3i, r\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i, nh\u1ea5t tr\u00ed.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eea.\nClient: \u1eea.",
"length": 3215,
"turns": 59
}
✓
AI_EXTRACTION
3.7s
27/09 19:51
▸ Input
{
"model": "deepseek-v4.1-flash:cloud",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh Trung \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe ford ecosport 2018 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Hello! \u0110\u00fang r\u1ed3i em. \u1eeam, \u1eebm, \u1eeb.\nAgent: D\u1ea1 em nghe...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i em \u1ea1. Kh\u00f4ng\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m bao nhi\u00eau \u1ea1?\nClient: Anh \u0111ang l\u00e0 2018 \u0111\u00e2y.\nAgent: D\u1ea1 em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi t\u00e1m ph\u1ea3i kh\u00f4ng anh?\nClient: \u1edc... \u1eea.\nAgent: D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf H\u01b0ng Y\u00ean, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1edc.\nAgent: D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng ch\u00edn m\u01b0\u01a1i t\u00e1m ngh\u00ecn n\u0103m tr\u0103m l\u1ebb s\u00e1u kilomet, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: Kho\u1ea3ng \u0111\u1ea5y em \u1ea1. Anh kh\u00f4ng nh\u1edb k\u1ef9 l\u1eafm nh\u01b0ng t\u1ea7m, t\u1ea7m \u0111\u1ea5y.\nAgent: D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng anh ha?\nClient: \u1edc, c\u00e1i \u0111\u1ea5y th\u00ec kh\u00f4ng.\nAgent: D\u1ea1...\nClient: Th\u1ea5y, \u1eddmmm...\nAgent: D\u1ea1 em ...\nClient: Hay c\u0169a \u0111\u00e2y r\u1ed3i.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec c\u1ea7n v\u1ed1n ho\u1eb7c ti\u1ec1n m\u1eb7t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eea, anh c\u1ea7n nhi\u1ec1u th\u1ee9 l\u1eafm.\nAgent: D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: N\u1ebfu m\u00e0 \u0111\u01b0\u1ee3c 400 th\u00ec anh b\u00e1n lu\u00f4n ng\u00e0y mai c\u0169ng \u0111\u01b0\u1ee3c.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong...\nClient: Nh\u01b0ng ph\u1ea3i \u0111\u01b0\u1ee3c gi\u00e1, \u1edd.\nAgent: D\u1ea1 em th\u1ea5y m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a anh l\u00e0 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng, c\u00f3 \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u1eeam, \u0111\u00fang r\u1ed3i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a ...\nClient: \u0110\u01b0\u1ee3c, b\u1ed1n tr\u0103m th\u00ec mai em cho ng\u01b0\u1eddi v\u1ec1 l\u1ea5y lu\u00f4n. Anh cam k\u1ebft l\u00e0 xe ch\u1ea5t l\u01b0\u1ee3ng. Anh y\u00eau n\u00f3 l\u1eafm \u0111\u1ea5y, nh\u01b0ng m\u00e0 th\u00f4i c\u0169ng ph\u1ea3i \u0111\u1ebfn l\u00fac chia tay th\u00f4i.\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh gi\u00fap em nha. D\u1ea1 b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng \u0111\u00fang kh\u00f4ng...\nClient: \u1eea.\nClient: \u1eeam, d\u1ea1.\nAgent: D\u1ea1...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n b\u1ed1n tr\u0103m tri\u1ec7u \u0111\u1ed3ng c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng...\nClient: \u1eeam.\nClient: \u1eeam, \u1eebm. R\u1ed3i, h\u1ebft.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i...\nClient: Th\u00f4i.\nAgent: D\u1ea1 b\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho...\nClient: \u1edc, \u1edd.\nAgent: Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec...\nClient: \u1edc. Kh\u00f4ng em, kh\u00f4ng em \u1ea1. \u1ed2, \u1ed3, \u1ed3, \u1ed3!\nAgent: D\u1ea1 anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Vu-Ca kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 Zalo c\u1ee7a anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay...\nClient: C\u00f3 \u1ea1.\nAgent: D\u1ea1 s\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng. Kh\u00f4ng, kh\u00f4ng, kh\u00f4ng.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9...\nClient: \u1eea, \u1eeb, \u1eeb.\nClient: D\u1ea1, ch\u1ecb \u1ea1.\nAgent: D\u1ea1 anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: \u1eea.\nClient: R\u1ed3i, r\u1ed3i. R\u1ed3i, r\u1ed3i, r\u1ed3i, nh\u1ea5t tr\u00ed.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u0111\u00e3 d\u00e0nh th\u1eddi gian trao \u0111\u1ed5i \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh \u1ea1.\nClient: \u1eea.\nClient: \u1eea."
}
▸ Output
{
"asking_price": "400000000",
"car_history": "Xe kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng, kh\u00f4ng ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "FAST",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "H\u01b0ng Y\u00ean",
"odo": "98506",
"sale_reason": "C\u1ea7n v\u1ed1n v\u00e0 ti\u1ec1n m\u1eb7t",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Trung, ch\u1ee7 xe Ford Ecosport 2018. Anh Trung x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 98.506 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 400 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi t\u00edch c\u1ef1c.",
"year": "2018",
"zalo_status": "TRUE"
}
✓
SLACK_POST
727ms
27/09 19:51
▸ Input
{
"sales_slack_id": "U0C1C7HAZFY",
"sku": "SKU-TY8Y3Q",
"status": "SUCCESS",
"summary": "Cu\u1ed9c g\u1ecdi gi\u1eefa agent M\u1ef9 Linh v\u00e0 anh Trung, ch\u1ee7 xe Ford Ecosport 2018. Anh Trung x\u00e1c nh\u1eadn xe ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y kho\u1ea3ng 98.506 km, kh\u00f4ng \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n nhanh v\u1edbi gi\u00e1 400 tri\u1ec7u \u0111\u1ed3ng. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh sau khi k\u1ebft b\u1ea1n. Kh\u00e1ch \u0111\u1ed3ng \u00fd v\u00e0 k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi t\u00edch c\u1ef1c."
}
▸ Output
{
"posted": true,
"thread_ts": "1790513002.434179"
}
✓
CRM_APIS
718ms
27/09 19:51
✓
CRM_ACTIVITIES
179ms
27/09 19:51
✓
SLACK_AUDIO
4.4s
27/09 19:51
✓
UPDATE_CLOSING
272ms
27/09 19:51
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Trung đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe ford ecosport 2018 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Hello! Đúng rồi em. Ừm, ừm, ừ. Agent: Dạ em nghe... Client: Đúng rồi em. Agent: Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Đúng rồi em ạ. Không Agent: Dạ không biết xe mình đời sản xuất năm bao nhiêu ạ? Client: Anh đang là 2018 đây. Agent: Dạ em xác nhận lại xe mình là đời sản xuất năm hai không mười tám phải không anh? Client: Ờ... Ừ. Agent: Dạ em thấy địa chỉ của anh ở Hưng Yên, đúng không ạ? Client: Ờ. Agent: Dạ em thấy xe đã chạy khoảng chín mươi tám nghìn năm trăm lẻ sáu kilomet, đúng không ạ? Client: Khoảng đấy em ạ. Anh không nhớ kỹ lắm nhưng tầm, tầm đấy. Agent: Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không anh ha? Client: Ờ, cái đấy thì không. Agent: Dạ... Client: Thấy, ờmmm... Agent: Dạ em ... Client: Hay cũa đây rồi. Agent: Dạ em thấy mình bán xe vì cần vốn hoặc tiền mặt, đúng không ạ? Client: Ừ, anh cần nhiều thứ lắm. Agent: Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Nếu mà được 400 thì anh bán luôn ngày mai cũng được. Agent: Dạ em thấy mức giá mong... Client: Nhưng phải được giá, ờ. Agent: Dạ em thấy mức giá mong muốn của anh là bốn trăm triệu đồng, có đúng không ạ? Client: Ừm, đúng rồi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của ... Client: Được, bốn trăm thì mai em cho người về lấy luôn. Anh cam kết là xe chất lượng. Anh yêu nó lắm đấy, nhưng mà thôi cũng phải đến lúc chia tay thôi. Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh giúp em nha. Dạ bốn trăm triệu đồng đúng không... Client: Ừ. Client: Ừm, dạ. Agent: Dạ... Client: Đúng rồi em. Agent: Dạ em ghi nhận mức giá mong muốn bốn trăm triệu đồng của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng... Client: Ừm. Client: Ừm, ừm. Rồi, hết. Agent: Dạ bên em kết nối... Client: Thôi. Agent: Dạ bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho... Client: Ờ, ờ. Agent: Anh có thắc mắc gì... Client: Ờ. Không em, không em ạ. Ồ, ồ, ồ, ồ! Agent: Dạ anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của Vu-Ca không ạ? Client: Không em ạ. Agent: Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là số Zalo của anh không ạ? Số này mình có chặn tìm kiếm hay... Client: Có ạ. Agent: Dạ số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không ạ? Client: Không. Không, không. Không, không, không. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ... Client: Ừ, ừ, ừ. Client: Dạ, chị ạ. Agent: Dạ anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Ừ. Client: Rồi, rồi. Rồi, rồi, rồi, nhất trí. Agent: Dạ em cảm ơn anh đã dành thời gian trao đổi ạ. Chúc anh một ngày tốt lành ạ. Client: Ừ. Client: Ừ.