5c630f9a-41ac-4124-b6ee-4c34ed1b554b
CALL BACK
Time
30/07/2026 11:35:47
Duration
2m 27s
Campaign
-
Conversation ID
conv_0401kyrmxapxf32af9hzsm8941j3
Recording
AI Extraction
odo
120000
loan
KHÔNG VAY NGÂN HÀNG
year
2020
status
CALL BACK
summary
Cuộc gọi xác nhận chị Nguyễn Thị Thu Dâng là chính chủ xe Suzuki Ciaz 2020, không vay ngân hàng, địa chỉ phường Bình Hòa, TP.HCM, xe đã chạy 120.000 km, không va chạm hay ngập nước. Khách muốn bán để đổi xe mới vào tháng 10/2026. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa đưa câu hướng dẫn cuối. Do đó, cuộc gọi cần được gọi lại để hoàn thiện các bước closing.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, phường Bình Hòa
intention
SLOW
is_silent
-
info_score
8
is_closing
True
car_history
Không có va chạm hay ngập nước
sale_reason
Muốn đổi xe mới
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
4ms
30/07 11:35
▸ Input
{
"phone": "0903698803"
}
▸ Output
{
"car_brand": "suzuki",
"car_model": "ciaz",
"lead_id": "5c630f9a-41ac-4124-b6ee-4c34ed1b554b",
"name": "Nguy\u1ec5n th\u1ecb thu D\u00e2ng",
"sales": "U09V90PE8JK",
"sku": "SKU-EBZGEJ"
}
✓
PREPARE_CALL
2.7s
30/07 11:35
▸ Input
{
"car_brand": "suzuki",
"car_model": "ciaz",
"name": "Nguy\u1ec5n th\u1ecb thu D\u00e2ng",
"sku": "SKU-EBZGEJ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785386026.100569",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "suzuki ciaz 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 120000, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n th\u1ecb thu D\u00e2ng"
}
}
✓
OUTBOUND_CALL
10.2s
30/07 11:36
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0903698803",
"variables": {
"anh_chi": "ch\u1ecb",
"car_make": "suzuki ciaz 2020",
"data": "t\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng: th\u1eddi gian mu\u1ed1n b\u00e1n:Tr\u00ean 1 th\u00e1ng, l\u00fd do b\u00e1n: \u0110\u1ed5i xe m\u1edbi, odo: 120000, gi\u00e1 mong mu\u1ed1n: 300000000, v\u1ecb tr\u00ed: TP.HCM",
"user_name": "Nguy\u1ec5n th\u1ecb thu D\u00e2ng"
}
}
▸ Output
{
"conversation_id": "conv_0401kyrmxapxf32af9hzsm8941j3",
"raw": {
"conversation_id": "conv_0401kyrmxapxf32af9hzsm8941j3",
"message": "Outbound call initiated",
"sip_call_id": "SCL_amuph7i4MqGH",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
4m 0s
30/07 11:40
▸ Input
{
"conversation_id": "conv_0401kyrmxapxf32af9hzsm8941j3"
}
▸ Output
{
"duration_secs": 147,
"status": "done"
}
✓
TRANSCRIPT
30/07 11:40
▸ Input
{
"raw_turns": 27
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n th\u1ecb thu D\u00e2ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki ciaz 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang. \u00c0.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, ph\u01b0\u1eddng B\u00ecnh H\u00f2a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng B\u00ecnh H\u00f2a \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m hai m\u01b0\u01a1i ngh\u00ecn ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 ki l\u00f4 m\u00e9t xe \u0111\u00e3 ch\u1ea1y \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng, kh\u00f4ng ph\u00e1t sinh g\u00ec h\u1ebft. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: H\u00e1ng m\u00f9ng 2/2026 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng th\u00e1ng hai n\u0103m hai kh\u00f4ng hai s\u00e1u m\u00ecnh s\u1ebd l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3 k\u1ebf...\nClient: Th\u00e1ng m\u01b0\u1eddi hai kh\u00f4ng hai s\u00e1u. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng th\u00e1ng m\u01b0\u1eddi hai n\u0103m hai kh\u00f4ng hai s\u00e1u m\u00ecnh s\u1ebd l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3...\nClient: Th\u00e1ng 10/2026.\nAgent: D\u1ea1 em ghi nh\u1eadn...",
"length": 1814,
"turns": 25
}
✓
AI_EXTRACTION
15.0s
30/07 11:40
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i ch\u1ecb Nguy\u1ec5n th\u1ecb thu D\u00e2ng \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe suzuki ciaz 2020 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u0110\u00fang r\u1ed3i. \u0110\u00fang r\u1ed3i, \u0111\u00fang r\u1ed3i, \u0111\u00fang. \u00c0.\nAgent: D\u1ea1, em c\u1ea3m \u01a1n ch\u1ecb. ...\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn th\u00f4ng tin xe mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng \u1ea1. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i ph\u1ea3i kh\u00f4ng ch\u1ecb ha?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng hai m\u01b0\u01a1i \u1ea1. D\u1ea1 em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a ch\u1ecb \u1edf Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u1edc, ph\u01b0\u1eddng B\u00ecnh H\u00f2a.\nAgent: D\u1ea1 em ghi nh\u1eadn \u0111\u1ecba ch\u1ec9 c\u1ee7a m\u00ecnh \u1edf ph\u01b0\u1eddng B\u00ecnh H\u00f2a \u1ea1. D\u1ea1 em th\u1ea5y xe \u0111\u00e3 ch\u1ea1y kho\u1ea3ng m\u1ed9t tr\u0103m hai m\u01b0\u01a1i ngh\u00ecn ki l\u00f4 m\u00e9t, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn s\u1ed1 ki l\u00f4 m\u00e9t xe \u0111\u00e3 ch\u1ea1y \u1ea1. D\u1ea1 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng, xe m\u00ecnh ch\u1eafc ch\u01b0a ph\u00e1t sinh \u0111\u00e2m \u0111\u1ee5ng hay ng\u1eadp n\u01b0\u1edbc \u0111\u00fang kh\u00f4ng ch\u1ecb ha?\nClient: Kh\u00f4ng, kh\u00f4ng ph\u00e1t sinh g\u00ec h\u1ebft. \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 em ghi nh\u1eadn xe m\u00ecnh kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec mu\u1ed1n \u0111\u1ed5i xe m\u1edbi, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: \u0110\u00fang r\u1ed3i.\nAgent: D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe n\u00e0o ch\u01b0a \u1ea1?\nClient: D\u1ea1 v\u00e2ng.\nAgent: D\u1ea1 m\u00ecnh d\u1ef1 ki\u1ebfn kho\u1ea3ng bao l\u00e2u n\u1eefa l\u1ea5y xe m\u1edbi \u1ea1?\nClient: H\u00e1ng m\u00f9ng 2/2026 \u1ea1.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng th\u00e1ng hai n\u0103m hai kh\u00f4ng hai s\u00e1u m\u00ecnh s\u1ebd l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3 k\u1ebf...\nClient: Th\u00e1ng m\u01b0\u1eddi hai kh\u00f4ng hai s\u00e1u. \u1eeam.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 kho\u1ea3ng th\u00e1ng m\u01b0\u1eddi hai n\u0103m hai kh\u00f4ng hai s\u00e1u m\u00ecnh s\u1ebd l\u1ea5y xe m\u1edbi \u1ea1. D\u1ea1 em th\u1ea5y m\u00ecnh c\u00f3...\nClient: Th\u00e1ng 10/2026.\nAgent: D\u1ea1 em ghi nh\u1eadn..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Kh\u00f4ng c\u00f3 va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc",
"fee_confirmed": "FALSE",
"info_score": 8,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, ph\u01b0\u1eddng B\u00ecnh H\u00f2a",
"odo": "120000",
"sale_reason": "Mu\u1ed1n \u0111\u1ed5i xe m\u1edbi",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn ch\u1ecb Nguy\u1ec5n Th\u1ecb Thu D\u00e2ng l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki Ciaz 2020, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 ph\u01b0\u1eddng B\u00ecnh H\u00f2a, TP.HCM, xe \u0111\u00e3 ch\u1ea1y 120.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi v\u00e0o th\u00e1ng 10/2026. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc closing.",
"year": "2020",
"zalo_status": "FALSE"
}
✓
SLACK_POST
619ms
30/07 11:40
▸ Input
{
"sales_slack_id": "U09V90PE8JK",
"sku": "SKU-EBZGEJ",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi x\u00e1c nh\u1eadn ch\u1ecb Nguy\u1ec5n Th\u1ecb Thu D\u00e2ng l\u00e0 ch\u00ednh ch\u1ee7 xe Suzuki Ciaz 2020, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u1ecba ch\u1ec9 ph\u01b0\u1eddng B\u00ecnh H\u00f2a, TP.HCM, xe \u0111\u00e3 ch\u1ea1y 120.000 km, kh\u00f4ng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Kh\u00e1ch mu\u1ed1n b\u00e1n \u0111\u1ec3 \u0111\u1ed5i xe m\u1edbi v\u00e0o th\u00e1ng 10/2026. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Do \u0111\u00f3, cu\u1ed9c g\u1ecdi c\u1ea7n \u0111\u01b0\u1ee3c g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c b\u01b0\u1edbc closing."
}
▸ Output
{
"posted": true,
"thread_ts": "1785386026.100569"
}
✓
CRM_APIS
213ms
30/07 11:40
✓
CRM_ACTIVITIES
107ms
30/07 11:40
✓
SLACK_AUDIO
5.3s
30/07 11:40
✓
UPDATE_CLOSING
112ms
30/07 11:40
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải chị Nguyễn thị thu Dâng đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe suzuki ciaz 2020 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Đúng rồi. Đúng rồi, đúng rồi, đúng. À. Agent: Dạ, em cảm ơn chị. ... Client: Đúng rồi. Agent: Dạ em ghi nhận thông tin xe mua mới chính chủ từ đầu của mình rồi ạ. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: Không. Agent: Dạ em ghi nhận là xe mình không còn vay góp ngân hàng ạ. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không hai mươi phải không chị ha? Client: Đúng rồi. Agent: Dạ em ghi nhận xe mình sản xuất năm hai không hai mươi ạ. Dạ em thấy địa chỉ của chị ở Thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: Ờ, phường Bình Hòa. Agent: Dạ em ghi nhận địa chỉ của mình ở phường Bình Hòa ạ. Dạ em thấy xe đã chạy khoảng một trăm hai mươi nghìn ki lô mét, đúng không ạ? Client: Đúng rồi ạ. Agent: Dạ em ghi nhận số ki lô mét xe đã chạy ạ. Dạ trong quá trình sử dụng, xe mình chắc chưa phát sinh đâm đụng hay ngập nước đúng không chị ha? Client: Không, không phát sinh gì hết. Đúng rồi. Agent: Dạ em ghi nhận xe mình không có va chạm hay ngập nước ạ. Dạ em thấy mình bán xe vì muốn đổi xe mới, đúng không ạ? Client: Đúng rồi. Agent: Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe nào chưa ạ? Client: Dạ vâng. Agent: Dạ mình dự kiến khoảng bao lâu nữa lấy xe mới ạ? Client: Háng mùng 2/2026 ạ. Agent: Dạ em ghi nhận là khoảng tháng hai năm hai không hai sáu mình sẽ lấy xe mới ạ. Dạ em thấy mình có kế... Client: Tháng mười hai không hai sáu. Ừm. Agent: Dạ em ghi nhận là khoảng tháng mười hai năm hai không hai sáu mình sẽ lấy xe mới ạ. Dạ em thấy mình có... Client: Tháng 10/2026. Agent: Dạ em ghi nhận...