1b7b80c7-87fb-4f17-8568-1baa4c0e1d89
SUCCESS
Time
05/08/2026 16:32:31
Duration
4m 30s
Campaign
-
Conversation ID
conv_9301kz8m9f4dfnavz8qwng1t83bd
Recording
AI Extraction
odo
42000
loan
KHÔNG VAY NGÂN HÀNG
year
2019
status
SUCCESS
summary
Agent Mỹ Linh gọi cho anh Đức Thắng Minh, chủ xe Toyota Fortuner 2019. Anh xác nhận xe mua mới chính chủ, không vay ngân hàng, đã chạy 42.000 km, chưa va chạm hay ngập nước. Anh muốn bán xe với giá 850 triệu, dự kiến trong hơn một tuần. Agent đã xác nhận Zalo, đọc lại giá, nói phí dịch vụ 1% và kết nối hơn 2000 người mua, đồng thời hướng dẫn gửi ảnh xe sau khi kết bạn. Cuộc gọi thành công với đầy đủ thông tin và các bước closing.
is_owner
CHÍNH CHỦ
location
Thành phố Hồ Chí Minh, quận Gò Vấp
intention
SLOW
is_silent
-
info_score
9
is_closing
True
car_history
Xe chưa từng va chạm nặng hay ngập nước, chủ yếu đi chơi thăm người thân.
sale_reason
Nhà buôn bán hàng hải sản, xe không dùng đến
zalo_status
TRUE
asking_price
850000000
fee_confirmed
TRUE
Execution Steps
✓
FIND_LEAD
8ms
05/08 16:32
▸ Input
{
"phone": "0397513679"
}
▸ Output
{
"car_brand": "Toyota",
"car_model": "Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n",
"lead_id": "1b7b80c7-87fb-4f17-8568-1baa4c0e1d89",
"name": "\u0110\u1ee9c Th\u1eafng Minh",
"sales": "U0873P7C4H5",
"sku": "FB-YPQ5WVZZ"
}
✓
PREPARE_CALL
19.0s
05/08 16:32
▸ Input
{
"car_brand": "Toyota",
"car_model": "Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n",
"name": "\u0110\u1ee9c Th\u1eafng Minh",
"sku": "FB-YPQ5WVZZ"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1785922229.166999",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ee9c Th\u1eafng Minh"
}
}
✓
OUTBOUND_CALL
14.7s
05/08 16:33
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0397513679",
"variables": {
"anh_chi": "anh",
"car_make": "Toyota Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n 2019",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "\u0110\u1ee9c Th\u1eafng Minh"
}
}
▸ Output
{
"conversation_id": "conv_9301kz8m9f4dfnavz8qwng1t83bd",
"raw": {
"conversation_id": "conv_9301kz8m9f4dfnavz8qwng1t83bd",
"message": "Outbound call initiated",
"sip_call_id": "SCL_qhBRBZZzN4Cs",
"success": true
},
"retries": 0
}
✓
WAIT_CONVERSATION
8m 0s
05/08 16:41
▸ Input
{
"conversation_id": "conv_9301kz8m9f4dfnavz8qwng1t83bd"
}
▸ Output
{
"duration_secs": 270,
"status": "done"
}
✓
TRANSCRIPT
05/08 16:41
▸ Input
{
"raw_turns": 53
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ee9c Th\u1eafng Minh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i. \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh...\nClient: \u00c0, th\u1ebf \u00e0? \u0110\u00fang r\u1ed3i.\nClient: R\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng. Anh \u0111\u00e2u c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00e2u em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, \u1eddm, anh \u1edf Vinh H\u00f2a nh\u01b0ng m\u00e0, \u1edd, xe l\u00e0 bi\u1ec3n s\u1ed1 \u1edf, \u1edd, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, \u1edf, \u1eebm, qu\u1eadn H\u00f2a V\u1ea5p em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn G\u00f2 V\u1ea5p \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u1ea1y, \u01a1, 4, 4 v\u1ea1n 200 c\u00e2y r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y b\u1ed1n v\u1ea1n hai tr\u0103m c\u00e2y r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em. Nh\u00e0 anh \u1edf khu v\u1ef1c cao m\u00e0, v\u1edbi nh\u00e0 anh ng\u1ed3i \u00edt \u0111i cho n\u00ean l\u00e2u l\u00e2u m\u1edbi \u0111i ch\u01a1i, \u0111i, \u1edd, th\u0103m anh em t\u00ed th\u00f4i cho n\u00ean \u0111\u00e2u c\u00f3 \u0111i \u0111\u00e2u \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady...\nClient: D\u1ea1 ch\u01b0a \u0111\u1ec3 xong r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec anh t\u00ednh l\u00e0... T\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n ho\u1eb7c h\u01a1n m\u1ed9t tu\u1ea7n th\u00ec b\u00e1n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh d\u1ef1 ki\u1ebfn b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n ho\u1eb7c h\u01a1n m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: S\u1ed1ng \u00e0?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n xe, \u1eddmmm, 850 \u0111\u01b0\u1ee3c kh\u00f4ng em?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh...\nClient: D\u1ea1, d\u1ea1 v\u00e2ng.\nAgent: gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng...\nClient: D\u1ea1 em, d\u1ea1 em l\u00e0m. \u0110\u00fang r\u1ed3i em.\nAgent: \u1ea1? D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: D\u1ea1. D\u1ea1. D\u1ea1, OK.\nAgent: Vu-Ca kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0...\nClient: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a em kh\u00f4ng?\nAgent: s\u1ed1 Zalo c\u1ee7a...\nClient: \u0110\u00fang r\u1ed3i em, s\u1ed1 Zalo.\nAgent: anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: \u1ea1?\nClient: \u1eeam, c\u00f3 l\u00ean.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, \u01a1, \u1edd, \u0111\u01b0\u1ee3c r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!",
"length": 3394,
"turns": 49
}
✓
AI_EXTRACTION
29.4s
05/08 16:41
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (v\u00ed d\u1ee5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\"; m\u1ee9c % c\u00f3 th\u1ec3 kh\u00e1c theo h\u00ecnh th\u1ee9c b\u00e1n \u0111\u00e3 ch\u1ed1t) v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i r\u00f5 m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5 (ph\u00ed X% \u2014 1%, 1.5%, 2%...) sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i m\u1ee9c ph\u00ed d\u1ecbch v\u1ee5, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh \u0110\u1ee9c Th\u1eafng Minh \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Toyota Fortuner 1.4 s\u1ed1 200 xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n 2019 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: \u1eeam.\nClient: \u1edc, \u0111\u00fang r\u1ed3i. \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh...\nClient: \u00c0, th\u1ebf \u00e0? \u0110\u00fang r\u1ed3i.\nClient: R\u1ed3i, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, kh\u00f4ng. Anh \u0111\u00e2u c\u00f3 vay ng\u00e2n h\u00e0ng \u0111\u00e2u em.\nAgent: D\u1ea1 v\u1eady l\u00e0 xe m\u00ecnh kh\u00f4ng c\u00f3 vay g\u00f3p ng\u00e2n h\u00e0ng. D\u1ea1 cho em x\u00e1c nh\u1eadn l\u1ea1i xe m\u00ecnh l\u00e0 \u0111\u1eddi s\u1ea3n xu\u1ea5t n\u0103m hai kh\u00f4ng m\u01b0\u1eddi ch\u00edn ph\u1ea3i kh\u00f4ng anh?\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. Em th\u1ea5y \u0111\u1ecba ch\u1ec9 c\u1ee7a anh \u1edf th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, kh\u00f4ng bi\u1ebft c\u1ee5 th\u1ec3 m\u00ecnh \u1edf qu\u1eadn n\u00e0o \u1ea1?\nClient: \u00c0, \u1eddm, anh \u1edf Vinh H\u00f2a nh\u01b0ng m\u00e0, \u1edd, xe l\u00e0 bi\u1ec3n s\u1ed1 \u1edf, \u1edd, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, \u1edf, \u1eebm, qu\u1eadn H\u00f2a V\u1ea5p em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u1edf qu\u1eadn G\u00f2 V\u1ea5p \u1ea1. D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3...\nClient: \u0110\u00fang r\u1ed3i \u1ea1.\nAgent: D\u1ea1 xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: Ch\u1ea1y, \u01a1, 4, 4 v\u1ea1n 200 c\u00e2y r\u1ed3i em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 xe m\u00ecnh \u0111\u00e3 ch\u1ea1y b\u1ed1n v\u1ea1n hai tr\u0103m c\u00e2y r\u1ed3i \u1ea1. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: \u1edc, kh\u00f4ng em. Nh\u00e0 anh \u1edf khu v\u1ef1c cao m\u00e0, v\u1edbi nh\u00e0 anh ng\u1ed3i \u00edt \u0111i cho n\u00ean l\u00e2u l\u00e2u m\u1edbi \u0111i ch\u01a1i, \u0111i, \u1edd, th\u0103m anh em t\u00ed th\u00f4i cho n\u00ean \u0111\u00e2u c\u00f3 \u0111i \u0111\u00e2u \u0111\u00e2u.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady...\nClient: D\u1ea1 ch\u01b0a \u0111\u1ec3 xong r\u1ed3i.\nAgent: D\u1ea1 v\u00e2ng. V\u1eady l\u00e0 xe m\u00ecnh ch\u01b0a t\u1eebng va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc \u1ea1. D\u1ea1 em th\u1ea5y ...\nClient: \u1edc, \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 em th\u1ea5y m\u00ecnh b\u00e1n xe v\u00ec nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n, \u0111\u00fang kh\u00f4ng \u1ea1?\nClient: D\u1ea1 \u0111\u00fang r\u1ed3i em.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 hi\u1ec7n t\u1ea1i anh c\u00f3 k\u1ebf ho\u1ea1ch b\u00e1n xe n\u00e0y trong bao l\u00e2u \u1ea1? T\u1ea7m m\u1ed9t tu\u1ea7n hay h\u01a1n \u1ea1?\nClient: Th\u00ec anh t\u00ednh l\u00e0... T\u1ea7m, \u1edd, m\u1ed9t tu\u1ea7n ho\u1eb7c h\u01a1n m\u1ed9t tu\u1ea7n th\u00ec b\u00e1n em.\nAgent: D\u1ea1 em ghi nh\u1eadn l\u00e0 m\u00ecnh d\u1ef1 ki\u1ebfn b\u00e1n xe trong kho\u1ea3ng m\u1ed9t tu\u1ea7n ho\u1eb7c h\u01a1n m\u1ed9t tu\u1ea7n \u1ea1. D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c...\nClient: S\u1ed1ng \u00e0?\nAgent: d\u1ea1, em n\u1eafm th\u00f4ng tin c\u1ee7a m\u00ecnh \u1ea1! D\u1ea1 anh mong mu\u1ed1n b\u00e1n xe n\u00e0y v\u1edbi m\u1ee9c gi\u00e1 kho\u1ea3ng bao nhi\u00eau \u1ea1?\nClient: B\u00e1n xe, \u1eddmmm, 850 \u0111\u01b0\u1ee3c kh\u00f4ng em?\nAgent: D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1 mong mu\u1ed1n c\u1ee7a m\u00ecnh nh\u00e9, c\u00f3 th\u1ec3 em nghe sai n\u00ean c\u00f3 g\u00ec m\u00ecnh ch\u1ec9nh...\nClient: D\u1ea1, d\u1ea1 v\u00e2ng.\nAgent: gi\u00fap em nha. D\u1ea1 t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u \u0111\u00fang kh\u00f4ng...\nClient: D\u1ea1 em, d\u1ea1 em l\u00e0m. \u0110\u00fang r\u1ed3i em.\nAgent: \u1ea1? D\u1ea1 em ghi nh\u1eadn m\u1ee9c gi\u00e1 mong mu\u1ed1n t\u00e1m tr\u0103m n\u0103m m\u01b0\u01a1i tri\u1ec7u c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1. D\u1ea1 b\u00ean em thu ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 m\u1ed9t ph\u1ea7n tr\u0103m tr\u00ean gi\u00e1 b\u00e1n cu\u1ed1i c\u00f9ng th\u00f4i \u1ea1. B\u00ean em k\u1ebft n\u1ed1i h\u01a1n hai ngh\u00ecn ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng \u0111\u1ec3 mang l\u1ea1i gi\u00e1 t\u1ed1t nh\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 h\u1ed3 s\u01a1 mua b\u00e1n xe nhanh nh\u1ea5t cho m\u00ecnh \u1ea1. Anh c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 hay c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a...\nClient: D\u1ea1. D\u1ea1. D\u1ea1, OK.\nAgent: Vu-Ca kh\u00f4ng \u1ea1?\nClient: R\u1ed3i, kh\u00f4ng em \u1ea1.\nAgent: D\u1ea1 v\u00e2ng. D\u1ea1 anh cho em x\u00e1c nh\u1eadn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i em \u0111ang g\u1ecdi c\u00f3 ph\u1ea3i l\u00e0...\nClient: C\u00f3 ph\u1ea3i l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a em kh\u00f4ng?\nAgent: s\u1ed1 Zalo c\u1ee7a...\nClient: \u0110\u00fang r\u1ed3i em, s\u1ed1 Zalo.\nAgent: anh kh\u00f4ng \u1ea1? S\u1ed1 n\u00e0y m\u00ecnh c\u00f3 ch\u1eb7n t\u00ecm ki\u1ebfm hay nh\u1eafn tin t\u1eeb ng\u01b0\u1eddi l\u1ea1 kh\u00f4ng...\nClient: \u0110\u00fang r\u1ed3i em.\nAgent: \u1ea1?\nClient: \u1eeam, c\u00f3 l\u00ean.\nAgent: D\u1ea1 em \u0111\u00e3 ghi nh\u1eadn th\u00f4ng tin xe c\u1ee7a m\u00ecnh r\u1ed3i \u1ea1, s\u1ebd c\u00f3 chuy\u00ean vi\u00ean Vu-Ca k\u1ebft b\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 ti\u1ebfp t\u1ee5c \u1ea1. Sau khi k\u1ebft b\u1ea1n Zalo anh g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m \u0111\u1ec3 chuy\u00ean vi\u00ean b\u00ean em h\u1ed7 tr\u1ee3 nhanh nh\u1ea5t \u1ea1.\nClient: D\u1ea1, d\u1ea1, \u01a1, \u1edd, \u0111\u01b0\u1ee3c r\u1ed3i em.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh \u1ea1. Ch\u00fac anh m\u1ed9t ng\u00e0y t\u1ed1t l\u00e0nh!"
}
▸ Output
{
"asking_price": "850000000",
"car_history": "Xe ch\u01b0a t\u1eebng va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, ch\u1ee7 y\u1ebfu \u0111i ch\u01a1i th\u0103m ng\u01b0\u1eddi th\u00e2n.",
"fee_confirmed": "TRUE",
"info_score": 9,
"intention": "SLOW",
"is_closing": true,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "KH\u00d4NG VAY NG\u00c2N H\u00c0NG",
"location": "Th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh, qu\u1eadn G\u00f2 V\u1ea5p",
"odo": "42000",
"sale_reason": "Nh\u00e0 bu\u00f4n b\u00e1n h\u00e0ng h\u1ea3i s\u1ea3n, xe kh\u00f4ng d\u00f9ng \u0111\u1ebfn",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho anh \u0110\u1ee9c Th\u1eafng Minh, ch\u1ee7 xe Toyota Fortuner 2019. Anh x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 42.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe v\u1edbi gi\u00e1 850 tri\u1ec7u, d\u1ef1 ki\u1ebfn trong h\u01a1n m\u1ed9t tu\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 c\u00e1c b\u01b0\u1edbc closing.",
"year": "2019",
"zalo_status": "TRUE"
}
✓
SLACK_POST
634ms
05/08 16:41
▸ Input
{
"sales_slack_id": "U0873P7C4H5",
"sku": "FB-YPQ5WVZZ",
"status": "SUCCESS",
"summary": "Agent M\u1ef9 Linh g\u1ecdi cho anh \u0110\u1ee9c Th\u1eafng Minh, ch\u1ee7 xe Toyota Fortuner 2019. Anh x\u00e1c nh\u1eadn xe mua m\u1edbi ch\u00ednh ch\u1ee7, kh\u00f4ng vay ng\u00e2n h\u00e0ng, \u0111\u00e3 ch\u1ea1y 42.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. Anh mu\u1ed1n b\u00e1n xe v\u1edbi gi\u00e1 850 tri\u1ec7u, d\u1ef1 ki\u1ebfn trong h\u01a1n m\u1ed9t tu\u1ea7n. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua, \u0111\u1ed3ng th\u1eddi h\u01b0\u1edbng d\u1eabn g\u1eedi \u1ea3nh xe sau khi k\u1ebft b\u1ea1n. Cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 c\u00e1c b\u01b0\u1edbc closing."
}
▸ Output
{
"posted": true,
"thread_ts": "1785922229.166999"
}
✓
CRM_APIS
177ms
05/08 16:41
✓
CRM_ACTIVITIES
159ms
05/08 16:41
✓
SLACK_AUDIO
3.8s
05/08 16:41
✓
UPDATE_CLOSING
115ms
05/08 16:41
{
"is_closing": true,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh Đức Thắng Minh đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Toyota Fortuner 1.4 số 200 xe không dùng đến vì nhà buôn bán hàng hải sản 2019 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Ừm. Client: Ờ, đúng rồi. Ờ, đúng rồi em. Agent: Dạ vâng. Xe mình... Client: À, thế à? Đúng rồi. Client: Rồi, đúng rồi em. Agent: Dạ vâng. Xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, không. Anh đâu có vay ngân hàng đâu em. Agent: Dạ vậy là xe mình không có vay góp ngân hàng. Dạ cho em xác nhận lại xe mình là đời sản xuất năm hai không mười chín phải không anh? Client: Đúng rồi em. Agent: Dạ vâng. Em thấy địa chỉ của anh ở thành phố Hồ Chí Minh, không biết cụ thể mình ở quận nào ạ? Client: À, ờm, anh ở Vinh Hòa nhưng mà, ờ, xe là biển số ở, ờ, thành phố Hồ Chí Minh, ở, ừm, quận Hòa Vấp em. Agent: Dạ em ghi nhận là xe mình ở quận Gò Vấp ạ. Dạ xe mình hiện đã... Client: Đúng rồi ạ. Agent: Dạ xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Chạy, ơ, 4, 4 vạn 200 cây rồi em. Agent: Dạ em ghi nhận là xe mình đã chạy bốn vạn hai trăm cây rồi ạ. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Ờ, không em. Nhà anh ở khu vực cao mà, với nhà anh ngồi ít đi cho nên lâu lâu mới đi chơi, đi, ờ, thăm anh em tí thôi cho nên đâu có đi đâu đâu. Agent: Dạ vâng. Vậy... Client: Dạ chưa để xong rồi. Agent: Dạ vâng. Vậy là xe mình chưa từng va chạm hay ngập nước ạ. Dạ em thấy ... Client: Ờ, đúng rồi em. Agent: Dạ em thấy mình bán xe vì nhà buôn bán hàng hải sản, đúng không ạ? Client: Dạ đúng rồi em. Agent: Dạ vâng. Dạ hiện tại anh có kế hoạch bán xe này trong bao lâu ạ? Tầm một tuần hay hơn ạ? Client: Thì anh tính là... Tầm, ờ, một tuần hoặc hơn một tuần thì bán em. Agent: Dạ em ghi nhận là mình dự kiến bán xe trong khoảng một tuần hoặc hơn một tuần ạ. Dạ anh mong muốn bán xe này với mức... Client: Sống à? Agent: dạ, em nắm thông tin của mình ạ! Dạ anh mong muốn bán xe này với mức giá khoảng bao nhiêu ạ? Client: Bán xe, ờmmm, 850 được không em? Agent: Dạ em xin phép đọc lại mức giá mong muốn của mình nhé, có thể em nghe sai nên có gì mình chỉnh... Client: Dạ, dạ vâng. Agent: giúp em nha. Dạ tám trăm năm mươi triệu đúng không... Client: Dạ em, dạ em làm. Đúng rồi em. Agent: ạ? Dạ em ghi nhận mức giá mong muốn tám trăm năm mươi triệu của mình rồi ạ. Dạ bên em thu phí dịch vụ chỉ một phần trăm trên giá bán cuối cùng thôi ạ. Bên em kết nối hơn hai nghìn người mua tiềm năng để mang lại giá tốt nhất và hỗ trợ hồ sơ mua bán xe nhanh nhất cho mình ạ. Anh có thắc mắc gì về phí dịch vụ hay cách hoạt động của... Client: Dạ. Dạ. Dạ, OK. Agent: Vu-Ca không ạ? Client: Rồi, không em ạ. Agent: Dạ vâng. Dạ anh cho em xác nhận số điện thoại em đang gọi có phải là... Client: Có phải là số điện thoại của em không? Agent: số Zalo của... Client: Đúng rồi em, số Zalo. Agent: anh không ạ? Số này mình có chặn tìm kiếm hay nhắn tin từ người lạ không... Client: Đúng rồi em. Agent: ạ? Client: Ừm, có lên. Agent: Dạ em đã ghi nhận thông tin xe của mình rồi ạ, sẽ có chuyên viên Vu-Ca kết bạn và hỗ trợ tiếp tục ạ. Sau khi kết bạn Zalo anh gửi giúp em bộ ảnh nội ngoại thất xe và giấy đăng kiểm để chuyên viên bên em hỗ trợ nhanh nhất ạ. Client: Dạ, dạ, ơ, ờ, được rồi em. Agent: Dạ em cảm ơn anh ạ. Chúc anh một ngày tốt lành!