dfe08ace-763a-4afc-a65a-71d27d88ea0b
CALL BACK
Time
25/07/2026 13:15:41
Duration
1m 42s
Campaign
-
Conversation ID
conv_0501kybypnvcessrxnrarsfwbrrb
Recording
AI Extraction
odo
80000
loan
CHƯA RÕ
year
2024
status
CALL BACK
summary
Cuộc gọi đến anh An Huy, chủ xe Hyundai Custin 2024. Anh xác nhận là chính chủ, xe đã chạy 80.000 km, chưa va chạm hay ngập nước. Lý do bán là không còn nhu cầu sử dụng. Tuy nhiên, agent chưa xác nhận Zalo, chưa hỏi giá mong muốn, chưa nói về phí dịch vụ 1% và chưa đưa hướng dẫn cuối. Cuộc gọi cần gọi lại để hoàn thiện thông tin.
is_owner
CHÍNH CHỦ
location
CHƯA RÕ
intention
SLOW
is_silent
-
info_score
6
is_closing
-
car_history
Chưa va chạm nặng hay ngập nước, xe gia đình đi chơi vòng vòng.
sale_reason
Không còn nhu cầu đi, xe ít sử dụng, sợ rớt giá.
zalo_status
FALSE
asking_price
CHƯA RÕ
fee_confirmed
FALSE
Execution Steps
✓
FIND_LEAD
9ms
25/07 13:15
▸ Input
{
"phone": "0797849856"
}
▸ Output
{
"car_brand": "Hyundai",
"car_model": "Custin",
"lead_id": "dfe08ace-763a-4afc-a65a-71d27d88ea0b",
"name": "An Huy",
"sales": "U09DC7Y9UH1",
"sku": "FB-GLFMETZK"
}
✓
PREPARE_CALL
2.1s
25/07 13:15
▸ Input
{
"car_brand": "Hyundai",
"car_model": "Custin",
"name": "An Huy",
"sku": "FB-GLFMETZK"
}
▸ Output
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"thread_ts": "1784960022.016359",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Custin 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "An Huy"
}
}
✓
OUTBOUND_CALL
1m 18s
25/07 13:17
▸ Input
{
"agent_id": "agent_2601kwkhdyzhfq4t8yvnr0r5n4bn",
"phone": "0797849856",
"variables": {
"anh_chi": "anh",
"car_make": "Hyundai Custin 2024",
"data": "Kh\u00f4ng c\u00f3 th\u00f4ng tin",
"user_name": "An Huy"
}
}
▸ Output
{
"conversation_id": "conv_0501kybypnvcessrxnrarsfwbrrb",
"raw": {
"conversation_id": "conv_0501kybypnvcessrxnrarsfwbrrb",
"message": "Outbound call initiated",
"sip_call_id": "SCL_enVhp3rohyhi",
"success": true
},
"retries": 1
}
✓
WAIT_CONVERSATION
4m 0s
25/07 13:21
▸ Input
{
"conversation_id": "conv_0501kybypnvcessrxnrarsfwbrrb"
}
▸ Output
{
"duration_secs": 102,
"status": "done"
}
✓
TRANSCRIPT
25/07 13:21
▸ Input
{
"raw_turns": 21
}
▸ Output
{
"full_chat": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh An Huy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Custin 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc, \u0111\u00fang r\u1ed3i. \u1edc, \u1edd, \u1edd.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i. 2024.\nAgent: D\u1ea1 em...\nClient: D\u1ea1, \u1edd, xe n\u00e0y, \u1edd, th\u00ec ng\u00e0y h\u00f4m qua, nay c\u0169ng, \u1edd, g\u1ea7n hai n\u0103m r\u1ed3i, hai n\u0103m r\u1ed3i th\u00ec ki\u1ec3u kh\u00f4ng c\u00f3 nhu c\u1ea7u \u0111i n\u1eefa, h\u1ebft \u0111i \u00e1 n\u00ean l\u00e0 b\u00e1n th\u00f4i ch\u1ee9 \u0111\u1ec3 \u1edf nh\u00e0 th\u00ec n\u00f3 r\u1edbt gi\u00e1 r\u1ed3i th\u00f4i.\nAgent: D\u1ea1 em...\nClient: D\u1ea1, \u0111\u00e2y.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i. \u1eea.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: 80.000. 80.000.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe n\u00e0y, \u1edd, ch\u01b0a bao gi\u1edd b\u1ecb, \u1edd, b\u1ecb bao gi\u1edd h\u1ebft. \u0110i ch\u01a1i c\u0169ng v\u00f2ng v\u00f2ng \u0111i su\u1ed1t, \u1edd, ch\u01b0a bao gi\u1edd b\u1ecb.\nAgent: ...\nClient: L\u1ea1i l\u00e0, \u1edd, v\u00f4 quan h\u1ec7 th\u00ec, \u1edd, \u1edd, ng\u01b0\u1eddi xe kh\u00f4ng bi\u1ebft l\u00e0 ng\u01b0\u1eddi m\u1ea5y h\u1ecd c\u0169ng, c\u0169ng kh\u00f4ng bi\u1ebft s\u1ebd theo m\u00e0.\nAgent: D\u1ea1 em...\nClient: Th\u1ebf gia \u0111\u00ecnh l\u00e0 ok.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, gia \u0111\u00ecnh, \u1edd, ch\u1ecb b\u00e1n h\u00fai nh\u01b0ng tao \u0111i \u00edt \u0111i qu\u00e1 r\u1ed3i b\u00e2y gi\u1edd b\u00e1n kh\u00f4ng c\u00f3... M\u00e9n th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe ...",
"length": 1388,
"turns": 21
}
✓
AI_EXTRACTION
5.8s
25/07 13:21
▸ Input
{
"model": "DeepSeek-V4-Flash",
"system_prompt": "B\u1ea1n l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o chuy\u00ean ph\u00e2n t\u00edch h\u1ed9i tho\u1ea1i cu\u1ed9c g\u1ecdi first-call c\u1ee7a Vu-Ca \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u.\n\nNhi\u1ec7m v\u1ee5: \u0110\u1ecdc transcript v\u00e0 tr\u1ea3 v\u1ec1 JSON theo \u0111\u00fang c\u00e1c ti\u00eau ch\u00ed sau:\n\n1. status: (QUAN TR\u1eccNG - PH\u1ea2I \u0110\u00c1NH GI\u00c1 NGHI\u00caM NG\u1eb6T)\n - \u0027VOICEMAIL\u0027: Cu\u1ed9c g\u1ecdi v\u00e0o tin nh\u1eafn tho\u1ea1i ho\u1eb7c bot t\u1ef1 n\u00f3i m\u1ed9t m\u00ecnh kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i.\n - \u0027WRONG NUMBER\u0027: Agent g\u1ecdi nh\u1ea7m ng\u01b0\u1eddi.\n - \u0027REFUSED\u0027: Kh\u00e1ch t\u1eeb ch\u1ed1i b\u00e1n xe, kh\u00f4ng c\u00f2n nhu c\u1ea7u, ho\u1eb7c y\u00eau c\u1ea7u \u0111\u1eebng li\u00ean h\u1ec7 (v\u00ed d\u1ee5: \"kh\u00f4ng b\u00e1n n\u1eefa\", \"\u0111\u1eebng g\u1ecdi\", \"ch\u01b0a c\u00f3 nhu c\u1ea7u\").\n - \u0027SUCCESS\u0027: CH\u1ec8 \u0111\u01b0\u1ee3c d\u00f9ng khi \u0111\u1ea1t \u00edt nh\u1ea5t 2 trong 4 \u0111i\u1ec1u ki\u1ec7n sau V\u00c0 info_score \u2265 7:\n a. Agent \u0111\u00e3 x\u00e1c nh\u1eadn Zalo \u0111\u00fang s\u1ed1 \u0111ang g\u1ecdi (kh\u00e1ch n\u00f3i \"\u0111\u00fang r\u1ed3i\", \"\u0111\u00fang \u1ea1\" ho\u1eb7c \u0111\u01b0a s\u1ed1 Zalo m\u1edbi).\n b. Agent \u0111\u00e3 x\u00e1c nh\u1eadn gi\u00e1 mong mu\u1ed1n + \u0111\u1ecdc l\u1ea1i gi\u00e1 cho kh\u00e1ch x\u00e1c nh\u1eadn (\"D\u1ea1 em xin ph\u00e9p \u0111\u1ecdc l\u1ea1i m\u1ee9c gi\u00e1... \u0111\u00fang kh\u00f4ng \u1ea1?\").\n c. Agent \u0111\u00e3 n\u00f3i r\u00f5 \"ph\u00ed d\u1ecbch v\u1ee5 ch\u1ec9 1%\" v\u00e0 \"k\u1ebft n\u1ed1i h\u01a1n 2000 ng\u01b0\u1eddi mua ti\u1ec1m n\u0103ng\".\n d. Agent \u0111\u00e3 n\u00f3i c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i b\u1eaft bu\u1ed9c: \"Sau khi k\u1ebft b\u1ea1n Zalo anh/ch\u1ecb g\u1eedi gi\u00fap em b\u1ed9 \u1ea3nh n\u1ed9i ngo\u1ea1i th\u1ea5t xe v\u00e0 gi\u1ea5y \u0111\u0103ng ki\u1ec3m...\".\n e. info_score \u2265 7.\n N\u1ebfu kh\u00f4ng \u0111\u1ea1t \u00edt nh\u1ea5t 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d HO\u1eb6C info_score \u003c 7 \u2192 ph\u1ea3i cho CALL BACK.\n - \u0027CALL BACK\u0027:\n \u2022 \u0110\u00fang ng\u01b0\u1eddi nh\u01b0ng ch\u1ec9 \u0111\u1ea1t \u003c 2/4 \u0111i\u1ec1u ki\u1ec7n a\u2013d.\n \u2022 Ho\u1eb7c info_score \u003c 7.\n \u2022 Ho\u1eb7c kh\u00e1ch h\u1eb9n g\u1ecdi l\u1ea1i / c\u1ea7n x\u00e1c nh\u1eadn th\u00eam th\u00f4ng tin.\n\n2. info_score: \u0110\u1ebfm s\u1ed1 m\u1ee5c c\u00f3 th\u00f4ng tin r\u00f5 r\u00e0ng (kh\u00e1c \"CH\u01afA R\u00d5\").\n3. is_owner: \u0027CH\u00cdNH CH\u1ee6\u0027, \u0027KH\u00d4NG CH\u00cdNH CH\u1ee6\u0027, \u0027MUA L\u1ea0I \u0110\u00c3 SANG T\u00caN\u0027, \u0027MUA L\u1ea0I CH\u01afA SANG T\u00caN\u0027, \u0027MUA L\u1ea0I\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n4. Year: S\u1ed1 n\u0103m s\u1ea3n xu\u1ea5t (v\u00ed d\u1ee5: 2022). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n5. loan: \u0027C\u00d2N VAY NG\u00c2N H\u00c0NG\u0027, \u0027KH\u00d4NG VAY NG\u00c2N H\u00c0NG\u0027 ho\u1eb7c \u0027CH\u01afA R\u00d5\u0027.\n6. location: T\u1ec9nh/th\u00e0nh + qu\u1eadn/huy\u1ec7n n\u1ebfu c\u00f3. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n7. odo: S\u1ed1 km \u0111\u00e3 ch\u1ea1y (v\u00ed d\u1ee5: 32000). N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n8. car_history: T\u00f3m t\u1eaft c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch v\u1ec1 va ch\u1ea1m/ng\u1eadp n\u01b0\u1edbc, xe c\u00e1 nh\u00e2n hay d\u1ecbch v\u1ee5.\n9. intention: \u0027FAST\u0027 n\u1ebfu mu\u1ed1n b\u00e1n d\u01b0\u1edbi 1 tu\u1ea7n ho\u1eb7c c\u1ea7n g\u1ea5p. Ng\u01b0\u1ee3c l\u1ea1i l\u00e0 \u0027SLOW\u0027.\n10. sale_reason: L\u00fd do b\u00e1n xe. N\u1ebfu kh\u00f4ng c\u00f3 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n11. asking_price: Gi\u00e1 mong mu\u1ed1n (s\u1ed1 \u0111\u1ea7y \u0111\u1ee7, v\u00ed d\u1ee5: 340000000). N\u1ebfu kh\u00f4ng r\u00f5 \u2192 \u0027CH\u01afA R\u00d5\u0027.\n12. fee_confirmed: \u0027TRUE\u0027 n\u1ebfu agent \u0111\u00e3 n\u00f3i \"ph\u00ed 1%\" sau khi x\u00e1c nh\u1eadn gi\u00e1. Ng\u01b0\u1ee3c l\u1ea1i \u0027FALSE\u0027.\n13. zalo_status: \u0027TRUE\u0027 n\u1ebfu agent x\u00e1c nh\u1eadn \u0111\u00fang s\u1ed1 Zalo \u0111ang g\u1ecdi. \u0027FALSE\u0027 n\u1ebfu kh\u00e1ch t\u1eeb ch\u1ed1i ho\u1eb7c ch\u01b0a x\u00e1c nh\u1eadn.\n14. summary: T\u00f3m t\u1eaft ng\u1eafn g\u1ecdn cu\u1ed9c g\u1ecdi b\u1eb1ng ti\u1ebfng Vi\u1ec7t (4-5 c\u00e2u).\n\nY\u00caU C\u1ea6U QUAN TR\u1eccNG:\n- Ch\u1ec9 tr\u1ea3 v\u1ec1 JSON duy nh\u1ea5t, kh\u00f4ng gi\u1ea3i th\u00edch.\n- Kh\u00f4ng d\u00f9ng gi\u00e1 tr\u1ecb N/A.\n- \u0110\u00e1nh gi\u00e1 status ph\u1ea3i d\u1ef1a tr\u00ean h\u00e0nh vi th\u1ef1c t\u1ebf c\u1ee7a agent theo k\u1ecbch b\u1ea3n first-call (x\u00e1c nh\u1eadn Zalo, \u0111\u1ecdc l\u1ea1i gi\u00e1, n\u00f3i ph\u00ed 1%, \u0111\u01b0a c\u00e2u h\u01b0\u1edbng d\u1eabn cu\u1ed1i).\n- N\u1ebfu transcript cho th\u1ea5y agent ch\u01b0a ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc closing quan tr\u1ecdng th\u00ec \u01b0u ti\u00ean CALL BACK thay v\u00ec SUCCESS.\nReturn ONLY a valid JSON object.",
"transcript": "Agent: \u201cD\u1ea1 alo, cho em h\u1ecfi c\u00f3 ph\u1ea3i anh An Huy \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1? Em l\u00e0 M\u1ef9 Linh b\u00ean Vu-Ca, g\u1ecdi h\u1ed7 tr\u1ee3 m\u00ecnh b\u00e1n xe Hyundai Custin 2024 \u1ea1. Cu\u1ed9c g\u1ecdi c\u00f3 ghi \u00e2m \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin \u1ea1. D\u1ea1 xe n\u00e0y m\u00ecnh mua m\u1edbi ch\u00ednh ch\u1ee7 t\u1eeb \u0111\u1ea7u \u0111\u00fang kh\u00f4ng \u1ea1?\u201d\nClient: Alo. \u1edc, \u0111\u00fang r\u1ed3i. \u1edc, \u1edd, \u1edd.\nAgent: D\u1ea1 em c\u1ea3m \u01a1n anh. D\u1ea1 xe m\u00ecnh hi\u1ec7n c\u00f3 c\u00f2n vay g\u00f3p ng\u00e2n h\u00e0ng kh\u00f4ng \u1ea1?\nClient: \u00c0, \u0111\u00fang r\u1ed3i. 2024.\nAgent: D\u1ea1 em...\nClient: D\u1ea1, \u1edd, xe n\u00e0y, \u1edd, th\u00ec ng\u00e0y h\u00f4m qua, nay c\u0169ng, \u1edd, g\u1ea7n hai n\u0103m r\u1ed3i, hai n\u0103m r\u1ed3i th\u00ec ki\u1ec3u kh\u00f4ng c\u00f3 nhu c\u1ea7u \u0111i n\u1eefa, h\u1ebft \u0111i \u00e1 n\u00ean l\u00e0 b\u00e1n th\u00f4i ch\u1ee9 \u0111\u1ec3 \u1edf nh\u00e0 th\u00ec n\u00f3 r\u1edbt gi\u00e1 r\u1ed3i th\u00f4i.\nAgent: D\u1ea1 em...\nClient: D\u1ea1, \u0111\u00e2y.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh hi\u1ec7n \u0111\u00e3 ch\u1ea1y kho\u1ea3ng bao nhi\u00eau kilomet r\u1ed3i \u1ea1?\nClient: R\u1ed3i. \u1eea.\nAgent: D\u1ea1 em xin l\u1ed7i ...\nClient: 80.000. 80.000.\nAgent: D\u1ea1 t\u00e1m m\u01b0\u01a1i ngh\u00ecn kilomet. D\u1ea1 kh\u00f4ng bi\u1ebft xe m\u00ecnh c\u00f3 t\u1eebng va ch\u1ea1m n\u1eb7ng hay b\u1ecb ng\u1eadp n\u01b0\u1edbc g\u00ec kh\u00f4ng \u1ea1?\nClient: Kh\u00f4ng, xe n\u00e0y, \u1edd, ch\u01b0a bao gi\u1edd b\u1ecb, \u1edd, b\u1ecb bao gi\u1edd h\u1ebft. \u0110i ch\u01a1i c\u0169ng v\u00f2ng v\u00f2ng \u0111i su\u1ed1t, \u1edd, ch\u01b0a bao gi\u1edd b\u1ecb.\nAgent: ...\nClient: L\u1ea1i l\u00e0, \u1edd, v\u00f4 quan h\u1ec7 th\u00ec, \u1edd, \u1edd, ng\u01b0\u1eddi xe kh\u00f4ng bi\u1ebft l\u00e0 ng\u01b0\u1eddi m\u1ea5y h\u1ecd c\u0169ng, c\u0169ng kh\u00f4ng bi\u1ebft s\u1ebd theo m\u00e0.\nAgent: D\u1ea1 em...\nClient: Th\u1ebf gia \u0111\u00ecnh l\u00e0 ok.\nAgent: D\u1ea1 em ghi nh\u1eadn r\u1ed3i \u1ea1. D\u1ea1 anh b\u00e1n xe l\u1ea7n n\u00e0y v\u00ec l\u00fd do g\u00ec \u1ea1?\nClient: \u00c0, gia \u0111\u00ecnh, \u1edd, ch\u1ecb b\u00e1n h\u00fai nh\u01b0ng tao \u0111i \u00edt \u0111i qu\u00e1 r\u1ed3i b\u00e2y gi\u1edd b\u00e1n kh\u00f4ng c\u00f3... M\u00e9n th\u00f4i.\nAgent: D\u1ea1 em hi\u1ec3u r\u1ed3i. D\u1ea1 kh\u00f4ng bi\u1ebft m\u00ecnh \u0111\u00e3 t\u00ecm hi\u1ec3u hay \u0111\u1eb7t c\u1ecdc m\u1eabu xe ..."
}
▸ Output
{
"asking_price": "CH\u01afA R\u00d5",
"car_history": "Ch\u01b0a va ch\u1ea1m n\u1eb7ng hay ng\u1eadp n\u01b0\u1edbc, xe gia \u0111\u00ecnh \u0111i ch\u01a1i v\u00f2ng v\u00f2ng.",
"fee_confirmed": "FALSE",
"info_score": 6,
"intention": "SLOW",
"is_closing": false,
"is_owner": "CH\u00cdNH CH\u1ee6",
"is_silent": false,
"loan": "CH\u01afA R\u00d5",
"location": "CH\u01afA R\u00d5",
"odo": "80000",
"sale_reason": "Kh\u00f4ng c\u00f2n nhu c\u1ea7u \u0111i, xe \u00edt s\u1eed d\u1ee5ng, s\u1ee3 r\u1edbt gi\u00e1.",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi \u0111\u1ebfn anh An Huy, ch\u1ee7 xe Hyundai Custin 2024. Anh x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 ch\u1ea1y 80.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin.",
"year": "2024",
"zalo_status": "FALSE"
}
✓
SLACK_POST
639ms
25/07 13:21
▸ Input
{
"sales_slack_id": "U09DC7Y9UH1",
"sku": "FB-GLFMETZK",
"status": "CALL BACK",
"summary": "Cu\u1ed9c g\u1ecdi \u0111\u1ebfn anh An Huy, ch\u1ee7 xe Hyundai Custin 2024. Anh x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh ch\u1ee7, xe \u0111\u00e3 ch\u1ea1y 80.000 km, ch\u01b0a va ch\u1ea1m hay ng\u1eadp n\u01b0\u1edbc. L\u00fd do b\u00e1n l\u00e0 kh\u00f4ng c\u00f2n nhu c\u1ea7u s\u1eed d\u1ee5ng. Tuy nhi\u00ean, agent ch\u01b0a x\u00e1c nh\u1eadn Zalo, ch\u01b0a h\u1ecfi gi\u00e1 mong mu\u1ed1n, ch\u01b0a n\u00f3i v\u1ec1 ph\u00ed d\u1ecbch v\u1ee5 1% v\u00e0 ch\u01b0a \u0111\u01b0a h\u01b0\u1edbng d\u1eabn cu\u1ed1i. Cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi l\u1ea1i \u0111\u1ec3 ho\u00e0n thi\u1ec7n th\u00f4ng tin."
}
▸ Output
{
"posted": true,
"thread_ts": "1784960022.016359"
}
✓
CRM_APIS
269ms
25/07 13:21
✓
CRM_ACTIVITIES
165ms
25/07 13:21
✓
SLACK_AUDIO
3.5s
25/07 13:21
✓
UPDATE_CLOSING
162ms
25/07 13:21
{
"is_closing": false,
"is_silent": false
}
Transcript
Agent: “Dạ alo, cho em hỏi có phải anh An Huy đang nghe máy không ạ? Em là Mỹ Linh bên Vu-Ca, gọi hỗ trợ mình bán xe Hyundai Custin 2024 ạ. Cuộc gọi có ghi âm để ghi nhận thông tin ạ. Dạ xe này mình mua mới chính chủ từ đầu đúng không ạ?” Client: Alo. Ờ, đúng rồi. Ờ, ờ, ờ. Agent: Dạ em cảm ơn anh. Dạ xe mình hiện có còn vay góp ngân hàng không ạ? Client: À, đúng rồi. 2024. Agent: Dạ em... Client: Dạ, ờ, xe này, ờ, thì ngày hôm qua, nay cũng, ờ, gần hai năm rồi, hai năm rồi thì kiểu không có nhu cầu đi nữa, hết đi á nên là bán thôi chứ để ở nhà thì nó rớt giá rồi thôi. Agent: Dạ em... Client: Dạ, đây. Agent: Dạ em hiểu rồi. Dạ không biết xe mình hiện đã chạy khoảng bao nhiêu kilomet rồi ạ? Client: Rồi. Ừ. Agent: Dạ em xin lỗi ... Client: 80.000. 80.000. Agent: Dạ tám mươi nghìn kilomet. Dạ không biết xe mình có từng va chạm nặng hay bị ngập nước gì không ạ? Client: Không, xe này, ờ, chưa bao giờ bị, ờ, bị bao giờ hết. Đi chơi cũng vòng vòng đi suốt, ờ, chưa bao giờ bị. Agent: ... Client: Lại là, ờ, vô quan hệ thì, ờ, ờ, người xe không biết là người mấy họ cũng, cũng không biết sẽ theo mà. Agent: Dạ em... Client: Thế gia đình là ok. Agent: Dạ em ghi nhận rồi ạ. Dạ anh bán xe lần này vì lý do gì ạ? Client: À, gia đình, ờ, chị bán húi nhưng tao đi ít đi quá rồi bây giờ bán không có... Mén thôi. Agent: Dạ em hiểu rồi. Dạ không biết mình đã tìm hiểu hay đặt cọc mẫu xe ...